We’ll also be looking at how today’s UX designers should be integrating transformational technologies such as AI, Virtual Assistants and Conversational Interfaces into their customer journeys right from the start.
Customer experience solutions expert Sabio has secured a major £1.6 million contract from Journeycall – the UK’s largest dedicated transport contact centre. Under the five-year contract, Sabio will deploy its On Demand hosted customer contact platform to provide Journeycall with a flexible omnichannel communications solution to support the company’s expanding services business.
Customer experience solutions expert Sabio has won a major three-year contract from Bristol-based Nisbets, the UK’s largest supplier of catering equipment, to support and develop its customer contact technology infrastructure.
Under the contract Sabio will upgrade Nisbets’ contact centre platform and will also offer full support for the company’s critical communications and workforce optimisation technologies across the UK and wider EMEA region.
Customer experience solutions expert Sabio has identified 10 tactics that CX teams can immediately apply to help increase customer take-up of their digital engagement channels. Based on insights gathered from helping organisations to close the gap between their digital and traditional contact customer contact channels, Sabio’s recommendations are specifically designed to help accelerate digital channel performance and contribute towards delivering business outcomes.
Customer experience solutions expert Sabio has highlighted what it sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond.
The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
The ECCCSAs is the largest and longest-running awards in the customer contact industry!
Highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers.
Users for software and services from Verint Systems will be sharing ideas and best practice, as well as learning how to get the most from their solutions.
Get ready to engage with industry colleagues at this interactive event, where Verint promises to deliver stimulating and thought-provoking insights into the latest customer engagement thinking. There will be a mix of keynote speakers, breakout sessions and customer presentations.
The Sabio Group is to showcase brilliant customer experience best practice at its upcoming DISRUPT CX 2019 conference that’s being held in London on the 24th of April.
