Payments are the lifeblood of any business, so preserving the ability of remote or home-based workers to securely take and process payments across any customer engagement channels is critical to delivering a complete customer journey. This can introduce new challenges, especially when it comes to maintaining data security standards and compliance with regulations like the Payment Card Industry Data Security Standard (PCI DSS), the General Data Protection Regulation (GDPR) and others.

Not solving a customer’s issue or inquiry in the first call can usually lead to a longer and more costly process which does not always help to improve the customer experience. Our content sharing platform is a new and exciting innovation that helps to connect a customer and an agent in a different way, more efficiently, increasing First Contact Resolution and taking advantage of all the capabilities of smartphones.

Workforce Management is key to optimising your contact centre’s performance. But how do you get the most out of your WFM solution? Watch our webinar as we cover forecasting and scheduling with the Verint solution.

During this session at The Forum’s Customer Planning and Strategy Conference 2020, Sabio demonstrates how advanced AI from Google can be deployed on web, messaging and voice channels starting from scratch to go live within 30 minutes.

In this session, Sabio’s Chief Innovation Officer, Stu Dorman, describes how deep integration between the contact centre and digital experiences and the use of the latest generation of AI to support customers and agents can be deployed quickly and scaled to meet the needs of a more digitally savvy customer.