AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next-generation customer contact operations.
Indeed, there’s been a growing view – since Harvard Business Review first published it’s ‘Stop Trying to Delight Your Customers’ article back in 2010 – that investing in ‘delighting’ your customers doesn’t always build loyalty, it’s reducing customer effort that makes the difference.
But it is possible. We worked with one leading telecom operator, for example, that established that those that customers that engaged with its contact centre not only provided a higher Net Promoter score (NPS), but also demonstrated greater loyalty – leading to a higher customer lifetime value.
During this webinar we looked at how Workforce Management is key to driving brilliant customer experience by helping to ensure you have accurate and engaged staff in place to deal with customer demand whilst controlling cost. But how do you get the best out of your WFM solution? Find out more, watch the webinar.
In this webinar, we discussed how companies should focus their efforts on humanising feedback to build corporate engagement and obtain buy in from stakeholder groups to take action.
We looked at the following:
Technology Trends for 2019 from Gartner highlights how AI platforms are reshaping the way that customers interact with brands. From a CX perspective, it’s essential that brands are also smart about how they integrate new digital technology into their customer engagement strategy.
In this webinar, we looked at a number of less-invasive strategies to gain actionable feedback, which will better serve your contact centre in providing brilliant customer service.
Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers.
During this webinar, we took a closer look at how two different types of Virtual Agent – the Concierge Bot and Contact Us Deflector – can work together to capture online traffic, troubleshoot customer issues and help your customer understand next steps. We also heard from Direct Line Group who have deployed both of these Virtual Agent types and are seeing a strong return on their investment in the Sabio VA platform.
