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Unlocking operational savings for DAS

Sabio SolutionsContact Centre TechnologyInsurance
Unlocking operational savings for DAS

DAS is the clear leader within the legal expenses insurance market, and has invested in a best practice Avaya contact infrastructure to help streamline its customer journey.

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Operational Challenge

Building a platform for best practice customer service delivery.

Sabio Solution

DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, Workforce Management, Quality Monitoring and Proactive Contact.

Results Delivered

  • Successfully helped to build a powerful platform for customer contact and service delivery
  • Refine and develop performance through Avaya Proactive Contact, Speech Analytics, Quality Monitoring and Workforce Management
  • Increase in first call resolution and service levels
  • Optimised programme leads with an improvement in scores

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Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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