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Unlocking operational savings for DAS

Sabio SolutionsContact Centre TechnologyInsurance
Unlocking operational savings for DAS

DAS is the clear leader within the legal expenses insurance market, and has invested in a best practice Avaya contact infrastructure to help streamline its customer journey.

Operational Challenge

Building a platform for best practice customer service delivery.

Sabio Solution

DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, Workforce Management, Quality Monitoring and Proactive Contact.

Results Delivered

  • Successfully helped to build a powerful platform for customer contact and service delivery
  • Refine and develop performance through Avaya Proactive Contact, Speech Analytics, Quality Monitoring and Workforce Management
  • Increase in first call resolution and service levels
  • Optimised programme leads with an improvement in scores

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