DAS is the clear leader within the legal expenses insurance market, and has invested in a best practice Avaya contact infrastructure to help streamline its customer journey.
Building a platform for best practice customer service delivery.
DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, Workforce Management, Quality Monitoring and Proactive Contact.
- Successfully helped to build a powerful platform for customer contact and service delivery
- Refine and develop performance through Avaya Proactive Contact, Speech Analytics, Quality Monitoring and Workforce Management
- Increase in first call resolution and service levels
- Optimised programme leads with an improvement in scores
Case Study: Insurance Giant Targets Significant Savings Through Speech Analytics Project
BGL Group – a leading digital distributor of household financial products – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.
Case Study: Sabio helps manage holiday industry customer demands when ‘call volumes went vertical’ during pandemic
How Sabio transformed a company’s call handling, using Gamma, to transition their customer queues into the cloud.
Blog: Okay, you’re in the Cloud. Now what?
Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.
Blog: Don’t just replicate with the cloud. Take these steps to truly transform your CX
Any kind of meaningful transformation takes effort and focus. Transforming your customer experience through a cloud migration is no different.
Blog: Cloud Contact Centre – a powerful platform for change
Unless you know what problems you’re trying to solve with the cloud, you may not see the contact centre transformation you had hoped for. But once you have a plan, the sky’s the limit.
Blog: How Insurance and Finance Optimise the Digital Customer Experience
In a recent ‘FinTech Finance Virtual Arena’ episode, Barry Webb of BGL Group and I discussed digital customer experience during the COVID-19 pandemic. More importantly, how the insurance industry has adjusted to the new digital environment focusing on customer experience.
Video: Fintech Finance Virtual Arena
In a recent ‘FinTech Finance Virtual Arena’ episode, we discover how the pandemic has changed the way customers interact with their insurers.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Is the cloud really the best “Location, Location, Location” for your contact centre?
The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.
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If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.