Monitoring as a Service (MaaS) is an advanced proactive and predictive monitoring service designed to keep an eye on all of your Contact Centre applications, integrations and services.
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced. This proactive services allows the Sabio Support Centre to respond and prevent the situation from causing costly downtime.
Key highlights of the Brochure include:
- Evolution of Technology and how systems should be supported and monitored
- MaaS Applications Metrics and Performance Management
- Event Identification and Alerting correlated by MaaS
- Reducing downtime by verifying system changes
Brochure: Mitigate Production Risks with Sabio Performance Testing
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems' actual load, prior to launching.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world
So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.
Blog: Breaking free from the first generation omni-channel trap
Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies
Blog: Taking the frustration out of digital payments
How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels
Blog: Brilliant Customer Experiences – everywhere, every time
Showcasing CX Innovation at DISRUPT CX 2019 Singapore
Video: Highlights – Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Blog: Top 10 take-aways from DISRUPT CX 2019
Empowering management teams with the CX insight needed.
Blog: Can someone please just explain the cloud to me?
As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the cloud to me?
Blog: New guidance rings the changes for securing telephone payments
The “voice of the customer” takes on a very literal meaning when you’re dealing with contact centre security.