Monitoring as a Service (MaaS) is an advanced proactive and predictive monitoring service designed to keep an eye on all of your Contact Centre applications, integrations and services.
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced. This proactive services allows the Sabio Support Centre to respond and prevent the situation from causing costly downtime.
Key highlights of the Brochure include:
- Evolution of Technology and how systems should be supported and monitored
- MaaS Applications Metrics and Performance Management
- Event Identification and Alerting correlated by MaaS
- Reducing downtime by verifying system changes
Brochure: Mitigate Production Risks with Sabio Performance Testing
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems' actual load, prior to launching.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Case study: Call Back Solution for Sage
Sage selected a web-based call back solution from Sabio, to provide customers with the choice of a call back when contact centre staff were unavailable.
Case study: End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society
Sabio has worked with Yorkshire Building Society for over a decade, developing, implementing and supporting a best practice communications and contact centre infrastructure
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Avaya Oceana®
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana platform
Brochure: Enhanced Support
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to you and your organisation.
Brochure: Sabio OnDemand Support Services
The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.