Skip to main content

Understanding how your customer service operation is performing against your competitors means you can focus your budget and resources where they will have the greatest impact. The way to gain this insight is through external global benchmarking.

To significantly improve your customer service rapidly, benchmarking against your competition is key. By having access to external comparisons, you get a clearer picture of your own operation’s strengths and areas for improvement. It is possible to isolate specific processes to improve, as well as, understand how these improvements can affect other contact centre metrics, digital statistics and overall performance.

sabio index benchmarking illustration

 

Sabio Index is an easy to use online portal enabling you to benchmark your most relevant customer service and digital metrics against your peers and the industry. It gives you an independent, reliable and authoritative view of where you need to focus your budget, time and resources to optimise customer and business outcomes.

With over 1,000 reviews of contact centre performance we have identified three areas that need to be monitored continually: internal performance, employee engagement and customer satisfaction. These drive each other as well as directly affect your bottom line! To be able to drive change it is not enough to simply measure internally, it is only when you compare externally that you see how well you are really doing.

sabio index benchmarking illustration

Looking to gain more insight? Email [email protected]

Share


Related resources

View all resources

What our clients say

Testimonial
Addison Lee

“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”

Dan Beeby, Customer Experience Operation Manager

Testimonial
LV=

“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”

Phil Coole, Senior Operational Planning Manager

Testimonial
HomeServe

“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”

Alison Hanson - Director of Contact Centre Strategy

Testimonial
LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Testimonial
Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

Testimonial
HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy


Ready to chat?

Contact us to find out how Sabio Insight can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]