At Adobe's recent Digital Marketing Symposium I was fascinated by an RBS presentation by Matthew Harwood into how the bank is rigorously applying the latest web data and analytics thinking to reshape its online targeting.

Consultants at customer service technology specialist Sabio have identified eight key factors that can help organisations engage more effectively through their webchat deployments.

Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.

RS Components is the world's largest distributor of electronics and maintenance products.

Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group's 175,000 plus customer base.

Initial findings from Leeds City Council suggest that online live chat will become an important contact channel for local government customers.

Sabio, the specialist contact centre and unified communications systems integrator, has featured in this week’s Connected Business Supplement in a story, written by Jane Bird, about the success of DHL’s global customer centre upgrade programme.

Sabio, the specialist contact centre systems integrator, has identified what it believes are the ten key characteristics of successful Workforce Management (WFM) projects.

Sabio, the contact centre services and solutions company, has announced that its innovative Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team.

Five companies – HomeServe, Royal London, Advanced, Computacenter and Welsh Water - took part in the research.

Highlights include:

• Customer service is a priority for organisations deploying AI and other digital technologies
• 47% use or plan to use automated customer service agents using conversational AI platforms
• 41% use or plan to use AI systems in an automated sales process
• Agents and agent wellbeing should be front of mind when introducing digital innovation 

Sabio Monitoring is an advanced proactive and predictive monitoring service. It works in tandem with our support services, 24/7, to flag and prioritise events, reducing downtime and boosting support team efficiency.

The service delivers insights to you in one neat, unified display. This interface provides a unique overview of all your contact centre solutions, giving you essential alerts and meaningful insights at a glance.

You’ve never seen Managed Services like this before… Take your CX capabilities to the next level, with Sabio Monitoring.

Whatever your contact operations looks like, we’ll make sure your network infrastructure puts your customer’s needs at the centre – for a seamless experience, whatever they need.

In my spare time, I volunteer for my local Pride LGBTQIA+ Charity, Swindon & Wiltshire Pride (SWP). I recently used one of my SABIO Volunteer days to help support setting up a local community event!