ContactBabel is the leading analyst firm for the contact centre and CX industry.

Sabio has sponsored Exceeding UK Customer Expectations. The report is a contact centre and CX research report based on surveys with 1000+ UK customers and hundreds of UK contact centres, readers of the report.

Implementing a workforce management (WFM) solution can transform your organisation's efficiency, productivity, and cost management.

Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its digital transformation journey. 

How Allianz Direct worked with Sabio to deploy a disruptive CX solution – powered by Twilio Flex – to deliver contact centre innovation at revolutionary pace

We're proud to be Headline Sponsor for the UK National Contact Centre Conference on 2nd October 2024!

We caught up with Heather Drinkwater, Head of Operations at Benenden Health, at Disrupt UK 2024, where she discussed their CX innovation journey. Heather shared how Benenden transitioned to digital, upgrading their claims and telephony systems to Genesys Cloud and seamlessly transitioning staff to new processes - all while delivering exceptional CX.

She highlighted the balance between introducing AI and maintaining a human touch, especially for their older demographic, and how direct member feedback helps them stay on track.

What the past few weeks has told us here at Sabio HQ is that Salesforce is certainly cranking up its AI efforts! 

SABIO INCEX 2021 es el Indice Anual de la Experiencia de Cliente en Contact Center desarrollado por Sabio España analiza la  Experiencia de Cliente en los Contact Center a partir del trabajo de campo desarrollado por Ipsos con más de 1.000 encuestas para los sectores de Logística, Retail, Transporte y Hoteles.

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer experiences. 

Con esta colaboración, Sabio liderará el proyecto de migración del centro de contacto del fabricante de software, lo que permitirá transformar y modernizar su Experiencia de Cliente (CX).

We're excited to be sponsoring DigiGov Expo'24 with our partner, Genesys!

A leading legal expenses insurance provider has announced an extension of its long-standing partnership with Sabio Group to support a multi-year digital transformation project. 

Un proveedor líder de seguros de gastos legales ha anunciado la extensión de su asociación de larga data con Sabio Group para respaldar un proyecto de transformación digital de varios años. 

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening worker protections and enhancing employee welfare across various industries.  

Transforming customer experience with AI!

ARE YOU READY TO UPSKILL ON GENESYS CLOUD CX?

We're thrilled to sponsor Call Centre Helper's Survey Report - What Contact Centres Are Doing Right Now (2024 Edition).

NEW REPORT FOR CUSTOMER EXPERIENCE PROFESSIONALS

The UK Customer Experience Decision-Makers' Guide (2024-25 - 7th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial.

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The latest industry report from Call Centre Helper has just landed, and it's packed with some interesting insights.