At Disrupt 2023, Sabio's Vice Chairman, Andy Roberts closes the day.

While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like.

Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.

With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI continues to build and much of the focus has understandably been concentrated on what might come next from those two tech behemoths.

The Singapore Ministry of Law (MinLaw) aims to advance access to justice, the rule of law, the economy and society, through policy, law and services. The Legal Aid Bureau (LAB) is a department under MinLaw. 

 How data powers excellent CX delivery for contact centre advisors.

Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. 

The Future of Customer Experience and AI – What’s next?

Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite.

At Disrupt 2023 in the UK, we interviewed John Bourne, SVP Global Channels & Alliances at Verint, on the topic of Empowering People. John provides some interesting thoughts on how the role of the advisor has changed, as well as the importance of creating positive employee experiences and the challenges that organisations are currently facing.

At our recent Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box' and help create lasting and effective wellbeing strategies for clients.

Tim Farrell, Business Transformation Manager at Direct Line Group, talks about all the innovative things he and his team at DLG are doing as part of their digital transformation. A fascinating, educating and insightful trip behind the scenes in the insurance industry with an expert guide.

• ISG is a global technology research and advisory firm
• The report compares provider strengths, challenges and competitive differentiators in the UK Salesforce partner ecosystem
• makepositive positioned as a leading provider in 50% of categories

• Sabio will support Journeycall's digital transformation strategy
• Project includes contact centre technology migration to Genesys Cloud CX
• Sabio will also deliver ongoing consulting, implementation and support services

• Nicolai Ginge named Country Manager for Sabio Denmark
• Remit includes expanding Sabio’s footprint across Denmark, Sweden, Norway, Finland & Iceland
• Appointment follows Sabio’s expansion in the region earlier this year

At Disrupt 2023 in the UK, we interviewed Seb Reeve, Business Development Director at Microsoft (Nuance), on the benefits of empowering contact centre advisors to help deliver excellent CX. 

In this video, Seb discusses today’s contact centre challenges, the evolution of CX and the opportunities it is creating and how the role of the modern-day advisor is continuously changing.

At Disrupt 2023 in the UK, we interviewed Leigh Hopwood, CEO at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX. 

At Disrupt 2023 in the UK, we interviewed Jennifer Wells, VP of Customer Experience at Transcom, on the benefits of empowering contact centre advisors to help deliver excellent CX. 

Interaction analytics enables organisations to surface actionable insights across 100% of their recorded interactions, to identify and quantify issues to improve advisor and customer experience

One of the key issues discussed at our recent Disrupt 2023 conference was the cost-of-living crisis and its likely impact on customer service provision. 
UK inflation hit a 41-year high of 11.1% in October last year and remains high at the time of writing. And it’s not just the UK that’s impacted, with prices still rising in France, Germany and Spain.

• The Interactions Analytics ‘Proof of Value’ (PoV) is an eight-week programme that analyses recordings of recent calls coming into the contact centre 
• The launch is aimed at providing businesses with key customer interaction data ahead of launching a digital transformation strategy 
• The PoV combines advanced analytics technology with Sabio’s internal expertise and consultancy services 

Matt Baxter from NewDay join Sabio's Don Macdonald to chat about Interaction Analytics.

How Organisations Can Leverage Voice Data in Contact Centre Operations

• Sabio launched new Contact Centre Platforms in the UK and