• Quickline partners with leading Salesforce consultancy, makepositive, in specialist £1m+ project
• Makepositive will implement Salesforce Communications Cloud to help Quickline enhance field services, customer support, and inventory management
• Agreement cements makepositive’s expertise in key Telecommunications vertical 

We hear from logistics giant DHL UK – exploring how they deliver quality service levels against all odds.

At Disrupt 2023, we interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX. 

In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.

At Disrupt 2023, we interviewed Jen Sharp, Contact Centre Director at DHL Express, on the benefits of empowering contact centre advisors to help deliver excellent CX. 

In this video, Jen highlights the importance of arming advisors with the most up-to-date technology to deliver great customer experience and allowing more freedom in the contact centre to develop both professionally and personally.

Your people are the heartbeat of your business, care for them and they will better serve your customers. Supporting the wellbeing of your employees is now an obligation - not just a ‘nice to have’.

Half of UK customers changed at least one supplier in the past 12 months because of poor customer service, with telcos, retailers and utilities companies most in the firing line.

Interaction Analytics has become a critical technology in helping brands unveil insights that are core to improving both advisor and customer experiences.

• The Wellbeing Companion analyses live, anonymised data to assess the impact of the contact centre environment, culture and workload on an adviser’s wellbeing    
• It is part of a wider Wellbeing Programme which includes psychology-based discovery, Consultancy Services and ongoing strategic Success Management 

Vous avez sans doute entendu parler de ChatGPT. Ce nouveau modèle d'IA conversationnelle a été lancé fin novembre par OpenAI, une entreprise de R&D spécialisée dans l’intelligence artificielle. 
 

Sabio Group and its specialist Salesforce CRM consultancy, makepositive, are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Sabio and Twilio ventured out along the Thames for an evening of dinner, drinks and views.

We're proud to sponsor Genesys Xperience 2023.

Sabio is headline sponsor of the UK National Contact Centre Awards 2023.

• Memo Group partners with Sabio for seamless integration of Twilio Flex, leveraging Sabio's expertise and consultancy services
• Project expands Sabio’s presence in Belgium, while strengthening its growing Dutch operations & Benelux customer base

Having WFM technology in place doesn’t always mean your organisation experiences maximum benefit.

As the sun set on London's iconic River Thames, attendees of our 'Disrupt on the River' event found themselves not just on a boat, but at the helm of the future of customer engagement. 

In a historic first, Sabio Group ignited a spark of digital innovation in the heart of Scotland recently. 

Sabio's flagship event 'Disrupt' will be returning in the year 2024.

Mark your calendars and prepare for an experience that will leave you feeling informed, motivated, and inspired.

Demonstrating our support for the customer contact industry, Sabio is sponsoring the greatest awards programme in the customer contact industry.

• Davies partnering with Sabio Group to transform its contact centre technology and infrastructure
• Project includes migration to cloud contact centre & workforce engagement management capability for 1500 contact centre agents across 13 business units 
• Sabio Group will also provide support and delivery services, with the transformation project supporting Davies’ future global growth ambitions