• Aramisauto is a leader in B2C online used car sales in France, and is part of the Aramis Group
• Sabio is supporting its digital transformation, including the migration of its contact centre infrastructure – including 400 advisors - to Genesys Cloud
• The project will enhance quality of customer experience & engagement within the contact centre & across multiple customer interaction channels 

• Aramisauto est un leader de la vente en ligne B2C de voitures d'occasion en France, et fait partie du Groupe Aramis.
• Sabio accompagne sa transformation digitale, en migrant son infrastructure vers Genesys Cloud (centre de contact de plus de 400 agents).
• Ce projet améliorera la qualité de l'expérience client et l'engagement au sein du centre de contact à travers plusieurs canaux d'interaction. 

Intent Capture & Analysis (IC&A) utilise le Google Cloud Contact Center AI pour analyser les motifs des appels vers le centre de contact. En identifiant mieux les intentions de vos clients et en catégorisant les raisons de leurs appels, vous recueillez des données précises pour appuyer vos décisions stratégiques.

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. 

Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors.

L’automatisation vocale est une interface numérique, et comme toutes les interfaces, elle a besoin d’être évaluée, optimisée et perfectionnée en permanence pour répondre aux besoins des clients. La collecte de données sur les raisons pour lesquelles les clients vous appellent est un élément essentiel pour veiller à ce que votre automatisation soit réellement utile à vos clients.

Jen Sharp, Contact Centre Director at DHL Express, talks about what DHL is doing in regard to innovation in their UK contact centres, as well as the recent successes they’ve seen in their WFM project with Sabio that is now being replicated across DHL Express contact centres in Europe.

Sabio Group, the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework.

In August, I was part of an incredible group of individuals who came together to make Swindon & Wiltshire Pride (SWP) 2023 a resounding success. As a registered charity, SWP is driven by a passionate Executive Committee of 14 volunteers who tirelessly work throughout the year to promote equality and diversity, raise awareness about discrimination, and create a safe space for the LGBTQIA+ community. 

In the dynamic landscape of financial services, where numerous firms are vying for the same set of customers, differentiation is the name of the game.

In the intricate dance between businesses and their customers, artificial intelligence (AI) has swiftly glided in, changing the rhythm and dynamics of customer interaction. 

Friend of Sabio Group - Michael De Decker, the current co-owner and former CEO of Memo Group in Belgium - chats with Get out of Wrap’s Martin Teasdale about the importance of democratising data for true innovation in the contact centre, as well as touching on his experiences at Harvard Business School, Memo’s growth journey in Belgium and what new tech ventures awaits him in the coming weeks and months.

You can also learn more about Sabio’s Twilio Flex project with Memo Group from 12 minutes onwards…
 

SABIO SOUTIEN LES PALMES DE LA RELATION CLIENT

• Salesforce and Genesys announced a closer alignment after launching an AI-powered customer experience and relationship management solution – CX Cloud - earlier today (Wednesday, September 6th) 

• Both organisations revealed the partnership with the aim of helping to “drive more value from data and AI”

• Sabio Group “stands alone” as the only Genesys and Salesforce partner capable of helping organisations maximise value from CX Cloud

It's no secret that workforce management (WFM) is at the core of effective business operations.

Wednesday, 13th September was a hallmark day for the customer experience (CX) community as Sabio Group's HQ in London played host to its dedicated Genesys Cloud CX session.  

With the digital age advancing at an unprecedented rate, AI's role in customer service has never been more paramount.

Sabio’s Nigel Winship, Solutions Consultant for our Wellbeing Companion solution, part of our newly launched Wellbeing Programme, chats to Get out of Wrap’s Martin Teasdale on all things Wellbeing in the Contact Centre; and dives deep into our psycho-social model of advisor wellbeing.

To deliver a brilliant customer experience in a call centre, it's imperative that businesses understand the specific reasons why customers contact them.

Pour offrir une expérience client brillante dans un centre d'appels, il est impératif que les entreprises comprennent les raisons spécifiques pour lesquelles les clients les contactent.

Marsh Finance, one of the UK's leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers.