In August, I was part of an incredible group of individuals who came together to make Swindon & Wiltshire Pride (SWP) 2023 a resounding success. As a registered charity, SWP is driven by a passionate Executive Committee of 14 volunteers who tirelessly work throughout the year to promote equality and diversity, raise awareness about discrimination, and create a safe space for the LGBTQIA+ community. 

In the dynamic landscape of financial services, where numerous firms are vying for the same set of customers, differentiation is the name of the game.

In the intricate dance between businesses and their customers, artificial intelligence (AI) has swiftly glided in, changing the rhythm and dynamics of customer interaction. 

Friend of Sabio Group - Michael De Decker, the current co-owner and former CEO of Memo Group in Belgium - chats with Get out of Wrap’s Martin Teasdale about the importance of democratising data for true innovation in the contact centre, as well as touching on his experiences at Harvard Business School, Memo’s growth journey in Belgium and what new tech ventures awaits him in the coming weeks and months.

You can also learn more about Sabio’s Twilio Flex project with Memo Group from 12 minutes onwards…
 

• Salesforce and Genesys announced a closer alignment after launching an AI-powered customer experience and relationship management solution – CX Cloud - earlier today (Wednesday, September 6th) 

• Both organisations revealed the partnership with the aim of helping to “drive more value from data and AI”

• Sabio Group “stands alone” as the only Genesys and Salesforce partner capable of helping organisations maximise value from CX Cloud

Deze maand bracht opwindend nieuws over de nog hechtere samenwerking tussen Genesys en Salesforce. Dat is goed nieuws voor Sabio Group, die daardoor nog sterker staat als toonaangevende partner in Europa voor digitale ervaringstransformatiediensten.

It's no secret that workforce management (WFM) is at the core of effective business operations.

Wednesday, 13th September was a hallmark day for the customer experience (CX) community as Sabio Group's HQ in London played host to its dedicated Genesys Cloud CX session.  

With the digital age advancing at an unprecedented rate, AI's role in customer service has never been more paramount.

Sabio’s Nigel Winship, Solutions Consultant for our Wellbeing Companion solution, part of our newly launched Wellbeing Programme, chats to Get out of Wrap’s Martin Teasdale on all things Wellbeing in the Contact Centre; and dives deep into our psycho-social model of advisor wellbeing.

To deliver a brilliant customer experience in a call centre, it's imperative that businesses understand the specific reasons why customers contact them.

Marsh Finance, one of the UK's leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers.

• Sabio Group’s CINO, Stuart Dorman, joined leading retailers and grocers to discuss the potential of AI – with a particular focus on Generative AI 
• The event saw leading minds from the likes of the Retail Trust, Ralph Lauren, Estee Lauder, Starbucks, Burberry, Marks and Spencer and Lidl debating current challenges and opportunities in the industry 
• Nutun CX, the Durban-based contact centre BPO, joined other renowned South African CX thought leaders to discuss the nation’s credentials as an outsource location for brands 
• Delegates also covered the importance

The 2023-24 UK Customer Experience Decision-Makers' Guide is based on surveys with 209 UK organisations and 1,000+ interviews with UK consumers.

The recent shift in customer behaviour has had a radical impact on contact strategy and the means to deliver it.

For the same reasons that the language of ‘call centre’ evolved into ‘contact centre’, we are now witnessing another leap forward, but what does this mean for you?

This, the latest edition of CX Realities has had time on its side; we can now fully reflect on the combined impact of the pandemic and cost-of-living challenges as back-to-back crises.

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation. Together let's push the limits and create a brilliant #customerexperience for every person, everywhere, every time.

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation. Together let's push the limits and create a brilliant #customerexperience for every person, everywhere, every time.

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Op dinsdag 7 en woensdag 8 november neemt Sabio deel aan het Unleash CX event in de Balie in Amsterdam.

ARE YOU A WORKFORCE MANAGEMENT SPECALIST?

If you're a planning, insight or transformation specialist then the Sabio WFM Community Day is designed with you in mind. You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in planning and resourcing and learn how organisations are solving these through innovative solutions and best practice.

Innovating your contact centre with Twilio Flex.