As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. 

Sabio Group has confirmed that acclaimed generative AI expert Nina Schick will be its keynote speaker for Disrupt 2024 in the UK.

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group.

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. 

• Tina Cartwright and Nicole Regensburg Complete Sabio’s Global Partner Management team 
• Both join following the earlier appointment of Mel Bogin as Sabio’s Global Partner Manager for Salesforce.

When French energy leader ENGIE wanted to overhaul its customer service, it turned to a proven CX specialist for help – our team at Sabio Group.  

The Busby Girls Football Club is taking advantage of artificial intelligence (AI) and data analytics to take their game to the next level. 

Voiceability now benefit from an enhanced digital telephony experience that is natively rooted in salesforce, superchanrged by the robust capabilities of Amazon Connect.

VoiceAbility is a voice and rights charity and one of the largest providers of independent advocacy and involvement services across the UK. VoiceAbility has supported people to have their voices heard and rights upheld for over 40 years.

Founded in 1905, Benenden Health provides affordable healthcare services to over 860,000 members across the UK.  

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies.  

· Latest edition provides CX teams with the ability to cut enquiries into their contact centres by up to 30% - and in some cases by up to 50%

Andy Roberts, CEO of Sabio, delves into Sabio's riveting journey and future prospects in an engaging conversation with Martin Teasdale from the Get out of Wrap podcast.

Andy explores the company's history, future outlook, customer engagement strategies, and the groundbreaking innovations solving real-world problems.

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market.  

• Sabio recognised for showing the highest levels of success and growth in the region in 2021
• The digital CX transformation specialist’s support for Genesys’ corporate vision also highlighted

Recently, a colleague of mine at Sabio pointed me in the direction of an interesting article that was published in the Daily Telegraph entitled ‘Why Aren’t We Being Served?’. 

Best Friends Chase New Record With New Support from Sabio Group After Blazing Across Atlantic.

At Sabio’s Disrupt 2024 earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). 

Disrupt 2024 took place on 5th March at the Brewery in London.

We had a packed agenda focused on how to craft seamless, satisfying customer journeys enhanced by automation and AI, harness data-fuelled intelligence for more meaningful conversations and take relationships to the next level through deeper CRM integration.

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. 

· Several teams from across the Sabio business took part in the three-day event

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP).