Industry Expertise

Retail

Is increasing consumer power putting your retail business under pressure?

The drive to match customer expectations by providing a joined-up, personalised customer experience across all channels comes at a time of unprecedented challenges.

Sabio is providing an expert guiding hand when you need it most…

  • Successfully balancing physical and digital retail challenges
  • Addressing shifts in positioning towards premium and discount retail models
  • Matching CX strategies against evolving retail model
  • Managing the pressures of competing against Digital 1st competitors
  • Helping to deliver outstanding retail experiences across all channels
  • Meeting ongoing compliance pressures, such as GDPR

 

Sabio gets results

Retail company The White Company's company logo

Boosting feedback by 20% for The White Company

After initially benchmarking its contact centre performance, The White Company deployed the fully automated Bright Navigator CSAT tool and saw a 20% increase in survey response rates.

Retail company The co-op's company logo

Turning customer conversations into insights with The Co-op

Benchmarking and CSAT monitoring helped the Co-op achieve 6% higher post-complaint member retention – equivalent to a £12m+ shopping trade value.

What Sabio can offer you

  • Voice of the Customer solutions – customer benchmarking index, customer experience feedback, employee engagement feedback
  • CX Insight – customer journey and contact centre analytics
  • Digital Customer Engagement solutions that bridge the digital and human-assisted journey (chat, messaging, web context screen-pop, smartphone content sharing)
  • Digital Automaton, including Virtual Assistants, robotic process automation, speech recognition, intelligent call routing
  • Identification Management – biometrics solutions for identification and fraud management
  • Workforce Optimisation solutions to help improve customer contact operational efficiency
  • Omnichannel customer engagement – across both digital and live customer contact channels

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Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

Call us: +44(0)344 412 3000 Email: [email protected]
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