Retail

Is increasing consumer power putting your retail business under pressure?

The drive to match customer expectations by providing a joined-up, personalised customer experience across all channels comes at a time of unprecedented challenges.

Sabio is providing an expert guiding hand when you need it most…

Successfully balancing physical and digital retail challenges
Addressing shifts in positioning towards premium and discount retail models
Matching CX strategies against evolving retail model
Managing the pressures of competing against Digital 1st competitors
Helping to deliver outstanding retail experiences across all channels
Meeting ongoing compliance pressures, such as GDPR

Sabio gets results

Boosting feedback by 20% for The White Company

After initially benchmarking its contact centre performance, The White Company deployed the fully automated Bright Navigator CSAT tool and saw a 20% increase in survey response rates.

Turning customer conversations into insights with The Co-op

Benchmarking and CSAT monitoring helped the Co-op achieve 6% higher post-complaint member retention – equivalent to a £12m+ shopping trade value.

What Sabio can offer you

Voice of the Customer solutions – customer benchmarking index, customer experience feedback, employee engagement feedback
CX Insight – customer journey and contact centre analytics
Digital Customer Engagement solutions that bridge the digital and human-assisted journey (chat, messaging, web context screen-pop, smartphone content sharing)
Digital Automaton, including Virtual Assistants, robotic process automation, speech recognition, intelligent call routing
Identification Management – biometrics solutions for identification and fraud management
Workforce Optimisation solutions to help improve customer contact operational efficiency
Omnichannel customer engagement – across both digital and live customer contact channels