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The latest innovation in customer service. The solution to simplify the processes and improve the customer experience in contact centres.

The SuperChannel platform is a new and exciting innovation that helps to connect a customer and an agent in a different way, more efficiently, and taking advantage of all the capabilities of smartphones.

SuperChannel overview diagram

SuperChannel Main Benefits

Managing and sharing information within a single call in real time to resolve an issue results in considerable savings in time and resources, but also significantly improves customer satisfaction.

SuperChannel benefits infographic

Reasons to Use SuperChannel

Send and share information during the course of the call without having to install any application on the user Smartphone.

  • Electronic Payment
  • Documents
  • Pictures
  • Geolocation
  • URLs

Interaction Examples and Use Cases

Collection and delivery of documentation
Collection and delivery of documentation

The Agent can seamlessly share documentation with the customer during a session. Thus, being able to visualize the information while the agent explains it, and making it easier to understand. The customer can provide a photo of their ID card to activate a contract during the call. Subsequent emails or SMS reminders and potential loss of information is avoided.

Home Insurance

The customer can send a picture of the incident to the agent who can check whether the incident is covered by the policy and if there is a requirement to send an expert insurance agent.

person photographing a smashed window with their phone

Sending GPS position when requesting assistance

exact location pin on map

A customer sends its exact position while talking to the agent to request roadside assistance.

Payment by credit card

The agent is requesting the payment of a debt and offers the customer to pay by credit card through SuperChannel. The customer feels more comfortable not having to give their card number over the phone.

person making a payment through SuperChannel

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What our clients say

Case study
Addison Lee

Dan Beeby, Customer Experience Operation Manager

Case study
LV=

Phil Coole, Senior Operational Planning Manager

Case study
HomeServe

Alison Hanson - Director of Contact Centre Strategy

Testimonial
LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Testimonial
AA

“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.”

Simon Brown - Infrastructure Services Manager

Testimonial
Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

Testimonial
HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy


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Contact us to find out how Sabio Digital can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]