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The latest innovation in customer service. The solution to simplify the processes and improve the customer experience in contact centres.

The SuperChannel platform is a new and exciting innovation that helps to connect a customer and an agent in a different way, more efficiently, and taking advantage of all the capabilities of smartphones.

SuperChannel overview diagram

SuperChannel Main Benefits

Managing and sharing information within a single call in real time to resolve an issue results in considerable savings in time and resources, but also significantly improves customer satisfaction.

SuperChannel benefits infographic

Reasons to Use SuperChannel

Send and share information during the course of the call without having to install any application on the user Smartphone.

  • Electronic Payment
  • Documents
  • Pictures
  • Geolocation
  • URLs
Collection and delivery of documentation

Interaction Examples and Use Cases

Collection and delivery of documentation

The Agent can seamlessly share documentation with the customer during a session. Thus, being able to visualize the information while the agent explains it, and making it easier to understand. The customer can provide a photo of their ID card to activate a contract during the call. Subsequent emails or SMS reminders and potential loss of information is avoided.

Home Insurance

The customer can send a picture of the incident to the agent who can check whether the incident is covered by the policy and if there is a requirement to send an expert insurance agent.

person photographing a smashed window with their phone
exact location pin on map

Sending GPS position when requesting assistance

A customer sends its exact position while talking to the agent to request roadside assistance.

Payment by credit card

The agent is requesting the payment of a debt and offers the customer to pay by credit card through SuperChannel. The customer feels more comfortable not having to give their card number over the phone.

person making a payment through SuperChannel

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Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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What our clients say

Addison Lee

“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”

Dan Beeby, Customer Experience Operation Manager


“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”

Phil Coole, Senior Operational Planning Manager


“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”

Alison Hanson - Director of Contact Centre Strategy


“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller


“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.”

Simon Brown - Infrastructure Services Manager

Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning


“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

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