The latest innovation in customer service. The solution to simplify the processes and improve the customer experience in contact centres.
The SuperChannel platform is a new and exciting innovation that helps to connect a customer and an agent in a different way, more efficiently, and taking advantage of all the capabilities of smartphones.
Managing and sharing information within a single call in real time to resolve an issue results in considerable savings in time and resources, but also significantly improves customer satisfaction.
Send and share information during the course of the call without having to install any application on the user Smartphone.
The Agent can seamlessly share documentation with the customer during a session. Thus, being able to visualize the information while the agent explains it, and making it easier to understand. The customer can provide a photo of their ID card to activate a contract during the call. Subsequent emails or SMS reminders and potential loss of information is avoided.
The customer can send a picture of the incident to the agent who can check whether the incident is covered by the policy and if there is a requirement to send an expert insurance agent.
A customer sends its exact position while talking to the agent to request roadside assistance.
The agent is requesting the payment of a debt and offers the customer to pay by credit card through SuperChannel. The customer feels more comfortable not having to give their card number over the phone.
“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”
“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”
“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”
“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”
“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.”
“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”
“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”
Contact us to find out how Sabio Digital can transform your customer experience.
Call us: +44(0)344 412 3000 Email: [email protected]
