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Used in the right way, virtual assistants make digital journeys quicker for your customers and more efficient for you, helping you evolve towards digital-first customer service.

In a traditional CX scenario, a customer chooses their preferred channel and then engages with a CX advisor with their target organisation. This is generally via voice, chat or messaging. This can provide a good customer experience, but it’s extremely costly to staff to ensure that wait time is short across all channels with skilled advisors.

Traditional CX scenario via voice, chat or messaging

virtual assistant diagram how to improve cx

By introducing the Sabio Virtual Assistant, you can offer a powerful conversational user interface to respond across all channels (voice, chat or message bot) and this can respond to a large volume of transactional enquiries based on the scope of the configured knowledge management articles. This ensures that you customers’ request can be answered promptly and only the complex enquiries that need to be answered by a specialist advisor are handled by a human advisor.

Introducing the Sabio Virtual Assistant

virtual assistant diagram how to improve cx

Interested in finding out more about our Virtual Assistant?
Contact [email protected]

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What our clients say

Testimonial
Addison Lee

“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”

Dan Beeby, Customer Experience Operation Manager

Testimonial
LV=

“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”

Phil Coole, Senior Operational Planning Manager

Testimonial
HomeServe

“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”

Alison Hanson - Director of Contact Centre Strategy

Testimonial
LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Testimonial
AA

“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.”

Simon Brown - Infrastructure Services Manager

Testimonial
Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

Testimonial
HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy


Ready to chat?

Contact us to find out how Sabio Digital can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]