Virtual assistants can make digital journeys quicker for your customers and more efficient for you.
Virtual assistants help ease the pressure on contact centres by answering basic queries. Sabio’s virtual assistant typically cuts enquiries to a contact centre by 30% – and in some cases by up to 50%.
As well as making staff more efficient, this also improves morale. Contact centre staff can dedicate their time and expertise to resolving complex problems rather than simple tasks such as re-setting passwords.
A well-designed virtual assistant can also increase your CSAT and NPS scores. But what do we mean by well-designed?