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Used in the right way, virtual assistants make digital journeys quicker for your customers and more efficient for you, helping you evolve towards digital-first customer service.

In a traditional CX scenario, a customer chooses their preferred channel and then engages with a CX advisor with their target organisation. This is generally via voice, chat or messaging. This can provide a good customer experience, but it’s extremely costly to staff to ensure that wait time is short across all channels with skilled advisors.

Traditional CX scenario via voice, chat or messaging

By introducing the Sabio Virtual Assistant, you can offer a powerful conversational user interface to respond across all channels (voice, chat or message bot) and this can respond to a large volume of transactional enquiries based on the scope of the configured knowledge management articles. This ensures that you customers’ request can be answered promptly and only the complex enquiries that need to be answered by a specialist advisor are handled by a human advisor.

Introducing the Sabio Virtual Assistant

Interested in finding out more about our Virtual Assistant?
Contact [email protected]

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What our clients say

LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

AA

“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure”

Simon Brown - Infrastructure Services Manager

HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy”

Alison Hanson - Director of Contact Centre Strategy

Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning


Ready to chat?

Contact us to find out how Sabio Digital can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]