Sabio Insight provides smart data that helps you see ahead and stay ahead.
From ‘what happened?’ to ‘what’s next?’
Many of today’s brands collect upwards of 30-50 CX datasets across multiple customer touch point. But it’s rare for reports to extend beyond what happened. And rarer still for data to be aggregated across customer journeys.
At Sabio we believe there’s a growing gap between those organisations that simply report on what’s happened and those busy leveraging this important data to predict and anticipate evolving customer demands.
Sabio Insight empowers you to get more from your data by breaking down your customer engagement reporting silos. We enable cross-platform and cross-channel analytics. Then map performance across end-to-end customer journeys. After all, we think customer experience should be brilliant.
Contact centre performance
One of our key goals is to help you improve productivity and deliver better outcomes within your contact centre through effective contact routing.
We empower your customer service teams with a portfolio of contact-centre and digital-engagement reporting tools. These help you measure, analyse, understand and optimise the productivity and effectiveness of your contact centre operations.
Customer analytics
Our customer analytics service provides you with an insight into your full customer journeys. We identify and combine your multiple data sources, establish those most relevant to different parts of your organisation and make them available as part of an easily-accessible SaaS analytics service.
Having a full data-driven picture of the customer journey enables you to identify improvements previously invisible. This in turn reduces bad demand, improves self-service and prevents calls.
Customer analytics also give you the insight you need to focus contact centre staff on value creation, and track the business impact of demand management & CSAT improvements.
Workforce optimisation
One of the biggest CX challenges is ensuring the right people are in the right seats at the right time – and they’re used to the best of their ability.
Even with the best processes and technology in place, you will not have satisfied customers if you have disengaged staff. Understanding just how engaged your staff are is key to driving change so that your people really are your greatest asset.
Sabio Insight delivers data to help you drive your real-time decisioning. Enabling proactive communications, targeting, routing and coaching to improve sales and customer experience outcomes.
Benchmarking
There are a number of ways you can benchmark your performance; from assessing yourself against industry reports to using management consultants to conduct expensive evaluation based on limited facts.
Sabio Index takes the guesswork out of your operations giving you robust, relevant, comparable and actionable data.
