BGL Group works with Sabio to deploy Nuance-based solution to power Budget Insurance’s ‘Budget Becky’ Virtual Assistant solution

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls

Report highlights Sabio’s strong Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement capabilities.

Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

This year Sabio ranked 24 out of 50 peers in the Megabuyte50 Awards - up an impressive 10 places on last year’s listing and reflecting the company’s continued strong performance throughout 2016.

Earlier this year, we marked the 15th anniversary of the launch of the first iPhone at MacWorld in 2007. Steve Jobs, Apple’s founder and CEO at the time, claimed that with iPhone Apple was going to ‘re-invent the phone’.

At Disrupt 2022 Madrid, Eugene Neale, Director of Business IT and CX Engineering at loveholidays and Tom Smith, Telecommunications Operations Manager at loveholidays, presents The Chatbot that Changed our World.

At the mention of GPT-3, you’d be forgiven for thinking that George Lucas had invented a new droid character in his latest offering of the Star Wars franchise.

In this webinar, you will learn more about the behaviours and attitudes of different generations towards technology, both as a consumer, and at work.

Sabio's customer HomeServe will be discussing how deploying Speech Analytics improved their contact centre efficiency in their webinar.

In this webinar, we looked at how to make a great digital customer experience. We looked at the good, the bad and the ugly of digital customer service.

Having conducted thousands of benchmarking reviews and customer and employee engagement surveys Bright UK understand the best ways to improve your contact centre NPS.

Avaya Aura R6 and Call Centre Elite R6 will be End of Manufacturer Support as of Monday July 9th 2018.

Every time your customer contacts you they go on a journey, but how is it getting disrupted, and what can you do about it?

Connecting customers – and your team – to the information they need can be difficult. That’s where knowledge-based bots can help, bringing knowledge from across your organisation into one, self-updating resource, for accurate answers, instantly, on any channel. 

Imagine tackling pain points before they become problems, and knowing what customers need before they do. Welcome to customer journey analytics, monitoring technology that gives you a cross-channel picture of how your service is performing, so you’re always one step ahead.    

Why are customers calling you? You’d be surprised. Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to find out why customers are getting in touch – giving you rich insights to help shape your automated service.

When it comes to building good customer relationships, the human touch is essential. It’s also an expensive resource you don’t want to waste. Workforce Optimisation (WFO) uses data to match people power to demand more effectively, for better customer service and a more engaged team.

Outstanding CX starts with knowing what customers need and want, as well as their habits, preferences and aspirations. A Voice of the Customer solution gathers and analyses data from different touchpoints, so you can really understand your audience, and build a service they’ll keep coming back to.

When it comes to building a great customer experience, your most important asset – and biggest investment by far – is your team. Voice of the Employee is a solution that helps managers understand their teams better, so you can build the motivation and engagement that translates into a winning service.