La crisis generada por el COVID-19 ha supuesto el impulso final para la implantación del sistema de teletrabajo.

In this webinar, we covered how you can get the most out of your WFM solution.

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Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email or through other channels.

Everywhere you look, companies across all industries and around the globe have implemented remote working policies - with a reported 81% or more of employees working from home.

Customers are changing and so are contact centres. But how? Join us on 22nd October at 14:00pm UK time to find out more

Join us online for a week full of demo sessions around specific areas of expertise.

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.Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

BGL Group works with Sabio to deploy latest LivePerson webchat technology as part of integrated Self Service Centre. Webchat success recognised in recent UK National Contact Centre Awards, BGL Group wins Webchat Team of the Year

• More than 500 delegates attended the conference, which was held at the La Casa de Lector, Matadero de Madrid
• Event highlighted the digital customer experience (CX) transformation successes of companies across Spain and internationally
• Dr. Mario Alonso Puig and Daniel Lacalle delivered fascinating keynote speeches, with Dr. Puig closing the event
• Disrupt was hosted by journalist and TV presenter, Angie Rigueiro

• Más de 500 personas han asistido a la jornada de conferencias celebrada en La Casa del Lector, en Matadero Madrid.
• En el evento, se han puesto de relieve los casos de éxito en la transformación digital de la experiencia del cliente de varias empresas en España y otros países.
• Los participantes han podido disfrutar de las interesantísimas ponencias de Daniel Lacalle y del Dr. Mario Alonso Puig, quien también se ha encargado de clausurar el evento.
• Angie Rigueiro, periodista y presentadora de televisión, ha sido nuestra maestra de ceremonias.

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With the recent news that Alibaba has grown its stake in Lazada, the major South East Asian e-commerce platform, it’s becoming clear that the region is lining up to be a major customer engagement battleground.

From taking payments to entire conversations, the latest intuitive technology makes self-service easier, from start to finish.

Te sorprendería descubrir todo lo que puede hacer la automatización de voz: desde aceptar pagos hasta mantener conversaciones, esta tecnología intuitiva de última generación facilita el autoservicio de principio a fin.

See how DVELP saved time for M&S in their contact centre Average Handling Time through automation.

Sabio and Direct Line Group Webinar: David Rowley, Direct Line Group and Tim Farrell, Sabio talk Virtual Agent

Join us on the 6th February 2020 at 14:00pm for a Sabio and Call Centre Helper webinar.

Sabio's webinar highlighted how you can achieve the right balance between digital automation and human-assisted customer experience.

Sabio's webinar highlighted that companies must make customer feedback a key driver in their customer experience strategy.

Sabio's webinar highlighted how Workforce Management is invaluable in a contact centre.