Our Delivering Brilliant CX Through Customer Service Automation webinar highlighted the power of automated customer service and looked at how a Virtual Assistance can improve your digital automation strategy.

Verint are hosting their Summer School Webinar series throughout August, bringing you different topics such as Workforce Engagement, Intelligent Self-Service and Compliance.

Company on track to meet its growth target of doubling in size.

While it’s easy to establish a clear link between providing excellent customer service and profitability, it’s always been much harder to make a solid case for doing the same with customer experience and profitability.

El Centro de Excelencia de Sabio estará formado por una combinación de experimentados especialistas en software y arquitectos tecnológicos.

Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP

Customer Experience, or CX, is fast becoming the competitive differentiator in the banking industry.

Banks - and financial institutions in general - that invest in CX have on average higher rates of recommendation, greater ‘wallet share’ and are more likely to be in a position to cross-sell and up-sell alternative products and services. 
 

En los últimos años ofrecer omnicanalidad a los clientes se ha convertido en la obligación de cualquier contact center y por supuesto de las soluciones sobre las que se sustentan: que el cliente pueda contactar usando el canal con el que se sienta más cómodo e integrando todos ellos de una manera continuista.

La experiencia de cliente es responsabilidad de todas las áreas de la compañía

Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans.

BGL Group works with Sabio to deploy Nuance-based solution to power Budget Insurance’s ‘Budget Becky’ Virtual Assistant solution

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls

Report highlights Sabio’s strong Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement capabilities.

Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

En el Disrupt 2022 Madrid, la periodista Angie Rigueiro, conductora del evento, da la bienvenida a los asistentes al evento.

En el Disrupt 2022, Matt Tuson, Chief Commercial Officer Sabio, realiza el discurso de apertura.

En el Disrupt 2022 Madrid, Daniel LaCalle, Doctor en Economía, profesor de Economía Global y Finanzas, además de gestor de fondos de inversión, presenta Digitalización y tecnología en un entorno económico incierto.

En el Disrupt 2022 Madrid, Ricardo Calvo, Director de Clientes en Multiasistencia, presenta el caso de éxito: Multiasistencia y la transformacionón digital de la CX

En el Disrupt 2022 Madrid - Sophie Petrou, Project Manager en Sky Business TV, presenta el caso de éxito: Everything you need to know about: CRM & Agent Desktop en español.

En el Disrupt 2022 Madrid – Ruth Martín, manager de Bots e Inteligencia Artificial en Vodafone España, presenta Vodafone y la transformación digital a través de voicebots y chatbots.