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  • Contact Centre Technology
    • Sabio’s Thin Client CTI solution secures full Avaya DevConnect Compliant status

      Sabio, the contact centre services and solutions company, has announced that its innovative Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team.

      Tue, 03/31/2009 - 00:06
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    • Unibet transforms customer service capability with next generation, multi-channel contact solution from Sabio

      Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

      Fri, 10/31/2014 - 01:15
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    • Saga selects Sabio for critical customer contact centre support

      Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

      Wed, 02/24/2016 - 01:26
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    • Sabio accelerates growth plans with multi-million pound investment from Horizon Capital

      Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy

      Mon, 07/11/2016 - 02:44
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    • Sabio focuses on brilliant customer experiences at its Disrupted Customer Contact 2017 conference

      1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

      Tue, 01/31/2017 - 03:14
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    • Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business

      Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans.

      Tue, 03/14/2017 - 02:17
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    • Delivering Brilliant CX Through Customer Service Automation

      Our Delivering Brilliant CX Through Customer Service Automation webinar highlighted the power of automated customer service and looked at how a Virtual Assistance can improve your digital automation strategy.

      Thu, 10/24/2019 - 11:00
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    • Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider

      Company on track to meet its growth target of doubling in size.

      Mon, 07/17/2017 - 00:00
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    • Virtual Agent Strategies in Solving Customer Problems

      Sabio and Direct Line Group Webinar: David Rowley, Direct Line Group and Tim Farrell, Sabio talk Virtual Agent

      Fri, 08/20/2021 - 14:38
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    • Ten Key Steps that businesses should follow to ensure Speech Analytics Success

      .Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

      Tue, 08/15/2017 - 03:26
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    • Sabio DemoJams

      Join us online for a week full of demo sessions around specific areas of expertise.

      Mon, 09/14/2020 - 11:00
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    • 2018’s Five Top Technology Issues for effective Digital Customer Engagement

      Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better UX/Customer Journey design as key trends for 2018

      Tue, 12/05/2017 - 03:30
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    • Transforming Customer Contact | 2015

      With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference will help you learn about new and innovative best in class technologies, network with your peers and industry experts, all taking plac

      Thu, 06/18/2015 - 07:00
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    • Disrupted Customer Contact | 2017

      Sabio's Disrupted Customer Contact 2017 is designed to help you make better decisions about your communications channels and create brilliant customer experiences.

      Thu, 02/23/2017 - 07:00
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    • DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award

      Leading CX technology specialist wins another major award for The Sabio Group

      Thu, 05/03/2018 - 11:16
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    • The Art of CX | 2017

      We're taking the story to the next level with our The Art of CX event. The event will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.

      Thu, 08/12/2021 - 07:00
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    • Sabio highlights Top Ten tactics for accelerating customer take-up of digital contact channel

      Customer experience specialist outlines deployment-ready tactics for increased digital engagement

      Wed, 09/12/2018 - 01:28
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    • Customer Engagement set to get smarter in 2019

      CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time.

      Tue, 10/30/2018 - 01:12
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    • Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions

      Addition of Virtual Assistant technology complements existing partner offerings and strengthens Sabio's ability to build automation into digital and voice customer journeys.

      Mon, 12/03/2018 - 10:10
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    • Verint Engage EMEA Customer Conference | 2017

      We are proud to be sponsors of Verint's 2017 EMEA Customer Conference on 30th November at the Landmark Hotel in London.

      Thu, 11/30/2017 - 07:00
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    • Sabio extends workforce optimisation capability with acquisition of Callware

      Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists.

      Mon, 01/14/2019 - 02:18
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    • DAS UK selects Sabio Cloud CX platform to help deliver best-in-class Customer Experience

      Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year.

      Thu, 07/11/2019 - 10:35
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    • Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider

      Leading CX solutions specialist to provide operational support for contact centre activities across the Netherlands

      Mon, 11/11/2019 - 19:50
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    • CX frustrations in 2020

      Conversational User Interfaces, smarter Journey Analytics and augmented voice set to reduce CX frustrations in 2020

      Wed, 12/04/2019 - 19:41
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    • Sabio Group Appoints New CEO

      Jonathan Gale appointed as Sabio Group CEO

      Mon, 12/09/2019 - 08:00
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    • Call & Contact Centre Expo | 2019

      Sabio will be exhibiting at the Call & Contact Centre Expo in March 2019. Come and say hello to us at stand 430!

      Wed, 03/27/2019 - 08:00
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    • Verint | Engage EMEA 2019

      We're proud to be sponsoring Verint's annual customer conference, Engage EMEA 2019 at the Landmark London.

      Thu, 11/28/2019 - 07:00
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    • Avaya Engage® | Dubai 2019

      We're proud to be sponsoring Avaya Engage®. Over the two days, Avaya will showcase the art behind delivering Experiences That Matter.

      Wed, 11/13/2019 - 06:30
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    • Understanding contact centre technology

      Today’s customer service environment presents an exciting challenge for both contact centre operators and their many different technology providers.

      Tue, 04/06/2010 - 12:00
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    • Avaya PKI Certificate Expiry of 11 March 2009

      On 11th March 2009, the certificates in certain releases of Avaya Communication Manager, Application Enablement Services, and Modular Messaging will expire. How will this effect your business? Make sure you don't get caught out!

      Wed, 04/14/2010 - 12:00
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    • Top 10 call routing strategies

      It's very easy to get confused by all the different routing techniques and approaches currently available. Which one is likely to be most appropriate for your organisation's current state of development?

      Wed, 04/14/2010 - 12:00
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    • Challenging contact demand and call avoidance

      The UK customer service sector is clearly in for a challenging time this year, particularly given the twin pressures of an economy recovering slowly from recession and today's increasingly Internet-enabled consumer landscape.

      Mon, 04/19/2010 - 12:00
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    • Outbound campaign technology considerations

      Claudia Hathway, editor at Customer Strategy, interviewed Mark Hamblin, Sabio's Head of Customer Interaction Management, to find out more about what an organisation should consider when developing their outbound campaign and their use of dialler t

      Mon, 04/19/2010 - 12:00
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    • Does network answer machine detection really exist?

      Not in the UK. Network answer machine detection is an increasingly popular technology, although primarily in the USA where it is becoming common.

      Fri, 06/29/2012 - 12:00
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    • Self-Healing Support Services – Really?

      Well, yes! The technology is available and has been for some time. The real decision is - should you deploy self-healing monitoring products?

      Mon, 11/12/2012 - 12:00
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    • PCI Data Security Standard (PCI DSS) Voice Encryption

      Private telephony, public cloud, "hybrid agent application" and enabling PBX encryption.

      Fri, 03/15/2013 - 12:00
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    • Cradle to Grave Reporting on Avaya Aura CMS

      In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.

      Thu, 03/21/2013 - 12:00
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    • Barclays meets the compliance challenge with voice biometrics

      When a major bank such as Barclays starts using voice biometrics to streamline the auth

      Wed, 05/22/2013 - 12:00
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    • 12,000 call steering menus mapped by frustrated IT Manager

      I was fascinated by the recent wide scale coverage by the BBC of the chap that managed to map 12,000 routes through to contact centre call steering menus.

      Thu, 05/23/2013 - 12:00
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    • Hang on a minute… Avaya Aura Workforce Optimisation R12… what is that all about?

      You may be forgiven for not being aware of the launch of the Avaya Aura Workforce Optimisation R12 product suite.

      Wed, 08/21/2013 - 12:00
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    • Moving towards a more dynamic routing approach with Avaya Business Advocate

      With customer service expectations continuing to rise, it's even more important for organisations to route interactions correctly to resolve customer issues as quickly as possible.

      Tue, 12/03/2013 - 12:00
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    • Driving contact centre performance at Yorkshire Building Society

      Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Socie

      Fri, 07/04/2014 - 12:00
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    • Enhancing decision-making with real-time contact centre information

      Over the years the traditional wallboard has become a fixture in most contact centres.

      Thu, 02/12/2015 - 12:00
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    • The right and wrong ways to use IVR in contact centres

      While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons why customers turn against traditional IVR systems, the reality is that reducing customer effort while still providing cost-effective servi

      Wed, 05/06/2015 - 12:00
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    • What’s next for Avaya CS1000 customers?

      There has been some uncertainty around our legacy platforms for a couple of years now. Back in 2012 Avaya announced it would no longer develop the CS1000 platform after the release of 7.6 in March 2013.

      Thu, 05/07/2015 - 12:00
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    • Transition to an OnDemand hosted IP Office with Avaya Contact Centre Select

      For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures, migrating to a hosted platform represents a smart choice.

      Wed, 05/13/2015 - 12:00
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    • How to get the best out of your Automatic Call Distributor (ACD)

      How to get the best out of your Automatic Call Distributor (ACD)

      Wed, 07/08/2015 - 12:00
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    • How to get your own Innovation Lab up and running

      With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.

      Thu, 01/28/2016 - 12:00
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    • What if customers turn out to really like conversational IVR?

      When US industry group Interactions sampled some 1,300 customers online earlier this year, only 3% said they actually liked using IVR services when contacting organisations.

      Fri, 08/26/2016 - 12:00
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    • When it comes to customer engagement, AI and machine learning are here to stay

      Whether it’s deploying machine learning to write a new Friends script, applying the power of IBM’s Watson supercomputer to create an entire trailer for a movie, or Sony putting it’s software to work to generate a new song in the style of The Beatl

      Tue, 12/20/2016 - 12:00
      Read more

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