Sabio, the contact centre services and solutions company, has announced that its innovative Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team.
Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.
Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.
Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy
Our Delivering Brilliant CX Through Customer Service Automation webinar highlighted the power of automated customer service and looked at how a Virtual Assistance can improve your digital automation strategy.
.Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference will help you learn about new and innovative best in class technologies, network with your peers and industry experts, all taking plac
Sabio's Disrupted Customer Contact 2017 is designed to help you make better decisions about your communications channels and create brilliant customer experiences.
We're taking the story to the next level with our The Art of CX event. The event will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers.
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions and Voice of the Customer if organisations are to succeed in delivering brilliant customer experiences each and every time.
Addition of Virtual Assistant technology complements existing partner offerings and strengthens Sabio's ability to build automation into digital and voice customer journeys.
Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists.
Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year.
On 11th March 2009, the certificates in certain releases of Avaya Communication Manager, Application Enablement Services, and Modular Messaging will expire. How will this effect your business? Make sure you don't get caught out!
It's very easy to get confused by all the different routing techniques and approaches currently available. Which one is likely to be most appropriate for your organisation's current state of development?
The UK customer service sector is clearly in for a challenging time this year, particularly given the twin pressures of an economy recovering slowly from recession and today's increasingly Internet-enabled consumer landscape.
Claudia Hathway, editor at Customer Strategy, interviewed Mark Hamblin, Sabio's Head of Customer Interaction Management, to find out more about what an organisation should consider when developing their outbound campaign and their use of dialler t
In an attempt to harvest more descriptive analytical data on your ACD call data, Sabio typically recommend enabling the External Call History feature within CMS as this will allow your business to achieve true cradle to grave reporting.
I was fascinated by the recent wide scale coverage by the BBC of the chap that managed to map 12,000 routes through to contact centre call steering menus.
With customer service expectations continuing to rise, it's even more important for organisations to route interactions correctly to resolve customer issues as quickly as possible.
Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Socie
While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons why customers turn against traditional IVR systems, the reality is that reducing customer effort while still providing cost-effective servi
There has been some uncertainty around our legacy platforms for a couple of years now. Back in 2012 Avaya announced it would no longer develop the CS1000 platform after the release of 7.6 in March 2013.
For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures, migrating to a hosted platform represents a smart choice.
With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.
When US industry group Interactions sampled some 1,300 customers online earlier this year, only 3% said they actually liked using IVR services when contacting organisations.
Whether it’s deploying machine learning to write a new Friends script, applying the power of IBM’s Watson supercomputer to create an entire trailer for a movie, or Sony putting it’s software to work to generate a new song in the style of The Beatl
