How to modernise your retail customer experience with AI and Voice Insight tools

B2C retailers are facing unprecedented market conditions as the industry undergoes a massive transformation. The last 24 months have seen particularly acute business transition caused by the global pandemic, forcing a sudden shift towards more digital operations and socially distanced working patterns. As a result, the retail industry has seen rapid growth in online activity, especially in the UK.

In this white paper, we will explore the current and future state of retail customer service and discuss why today’s customer service practices are ill-equipped for where the industry is heading.

Contents:

• The state of retail in 2022
• How is retail customer service evolving
• The future of automation in customer service
• How automated tools are aiding productivity
• Modernising the retail customer experience with AI tools