The Singapore Ministry of Law and Legal Aid Bureau Increase Efficiency and Improve Service Delivery
The Singapore Ministry of Law (MinLaw) aims to advance access to justice, the rule of law, the economy and society, through policy, law and services. The Legal Aid Bureau (LAB) is a department under MinLaw.
THE CHALLENGE
MinLaw handles numerous public enquiries every month. It also welcomes high volumes of visitors to its website searching for information and assistance on various legal matters. Previously, a LAB applicant only had the option to go to the LAB in person to seek legal consultation.
THE SOLUTION
MinLaw approached Sabio Group to design and set-up two knowledge-based bots, each being highly customised to manage intricate virtual assistant conversation workflows.
AskJamie would provide faster information retrieval for users from the Ministry website, enabling them to source information on legal matters, such as divorce, and removing the need to speak with a physical human
THE RESULTS
- Implementing both AskJamie and iLAB has helped MinLaw increase efficiency and improve service delivery, with Sabio bringing expertise and technology to the project.
- Using Console, Sabio’s own platform which simplifies the management of AI powered customer interactions across multiple channels, the team’s CX, chatbot and conversational AI workflow specialists delivered MinLaw the customised solution they required.
