Look closer at any company with great CX, and you’ll find a team of people, who are engaged, motivated and in sync.

Moving from a price-led approach to a more personalised service builds trust – something that increasingly means more than just being the cheapest.

Our feedback platform shows you how you’re doing across your services, so you can focus on what matters, with measurable results.

Customer experience (CX) has transformed over the past two years – and companies that are able to direct their queries to the places where they’re most efficiently dealt with will retain the most customers. Interaction and data management will be key…

Budget and luxury operators alike face a similar problem. How do you connect the journey for a totally stress-free, effortless experience?

Switching providers has never been easier, which means utility companies are having to think ahead, and do more, to keep customers happy.

• Syndicated in The Times, the Raconteur report brings together insights from leading businesses at the forefront of organisational transformation 
• Sabio’s CEO, Jonathan Gale, features in the report, taking a deeper look at the growth in customer interactions across an ever-increasing number of contact channels 
• Controlling data will be key for businesses in providing end-to-end customer journeys 

As customers get more confident with switching, and growing compliance pressures, it’s more important than ever to create the experience your audience wants.

Retail has always had customer service at its heart. Ambitious companies know the right CX technology, and strategy to go with it, is central to success.

05/07/2022

Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today.

As organisations continue to strive to differentiate themselves through exceptional customer service, it's never been more important to ensure your technology is agile and adaptable to the ever changing customer demands.

• The digital customer experience (CX) transformation specialist adds workplace mental health & wellbeing platform provider, People Matter, to the Group
• The acquisition adds data-led and science-based insights to Sabio’s agent wellbeing proposition, boosting its focus on improving mental health in the contact centre
• Contact centre agent attrition rates are becoming a huge issue for enterprises, averaging 20% across Europe and costing an average 500-seat centre £1m annually

AI, Conversational Commerce, Messaging, Data-Driven Engagement and Social Customer Service at the heart of 2017’s contact agenda

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre

Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy

DX (Group) plc has chosen Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company

Moving your contact centre into the cloud is an essential next step for many businesses. From agility and future-proofing, to a more joined-up experience, the advantages add up to competitive edge for your business, not to mention happier customers.

Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

Sabio APAC, has moved to a new office in Singapore’s South Beach Tower as part of plans to support continued growth across the Asia Pacific region.

Gamma, the rapidly growing technology-based provider of communications services to the UK business market, has accredited customer contact technology specialist Sabio with Platinum Partner status.

Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations