Search results:
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Securitas Direct Revoluciona su Contact Center con la Auditoría Integral de Todas sus Llamadas
Securitas Direct buscaba una solución de análisis para auditar la mayoría de las llamadas, garantizando un servicio de alta calidad a pesar de la diversidad de procedimientos. Necesitaban un bot rentable para implantar mejoras inmediatas sin comprometer la calidad. Rediseñar los procedimientos en función de las demandas de los clientes exigía analizar el mayor número posible de llamadas.
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Senior Software Developer
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. -
Global Project Manager
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. -
Genesys Engage Consultant
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. -
Genesys Cloud Consultant
Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. -
Unlocking the Potential of your #1 Asset
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Press releases
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Contact Centre attrition levels are at risk of spiralling if the ‘Great Resignation’ starts to really bite
Looking after advisors’ mental health and wellbeing needs to be top of the contact centre management agenda for 2022.
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La tasa de abandono en los Contact Center corre el riesgo de dispararse si «la gran dimisión» empieza a calar entre los empleados
La salud mental y el bienestar de los empleados debe ser durante 2022 una prioridad para los directores de los Contact Center.
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Are you tracking Customer Intent? Here’s how you can build rich insights that will help support business decisions…
Voice is now a Digital User Interface (UI), and innovative businesses are digitising the voice channel to help them meet their strategic goals for customer service – including automation.
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Sabio y Verint premian la trayectoria de 10 compañías en los Annual Customer Awards Engage21
- Sabio y Verint han reconocido la trayectoria de 10 compañías y su excelente gestión de la experiencia de cliente
- Entre los premiados se encuentran empresas a la cabeza de diferentes sectores como Seguros, Banca, Telecomunicaciones, Retail, Utilities y Transporte
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Sabio and Verint Recognise 10 Companies For Their Customer Experience Management at ‘Engage21 Customer Awards’
Among the winners were companies at the forefront of different sectors including Insurance, Banking, Telecommunications, Retail, Utilities and Transport.
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Careers
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Oportunidades laborales
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Resources
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Recursos
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Clausuramos los webinar Sabio Incex con importantes conclusiones sobre el sector CX
El pasado viernes 3 de diciembre clausuramos la serie de webinars Sabio INCEX 2021 en los que tratamos las conclusiones del Índice Anual de la Experiencia de Cliente en Contact Center desarrollado por Sabio España.
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Verint
Verint connects work, data and experiences to help your people serve customers better every day.
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Verint
Verint conecta trabajo, datos y experiencias para que tus empleados puedan mejorar la atención al cliente día tras día. Su cartera de fidelización utiliza lo último en análisis e IA, una arquitectura de nube abierta y la ciencia que hay detrás para que tu equipo se acerque más a los clientes.
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Vodafone includes WhatsApp as a new customer service channel by incorporating a chatbot
Vodafone is a clear example of a company that is a pioneer in the use of Artificial Intelligence and Natural Language at its contact centre.
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Voicebots and Chatbots: the key to customer service
The Customer Centric age has led many companies to place an ever greater focus on their customers and to make them a top priority. The creation of specialised Customer Care or Customer Experience departments to improve interactions with customers has proven essential in this respect. Customer service has been further reinforced via technology introduced as part of companies' digital transformation, ensuring excellent service throughout the purchase process and in case of any other needs.
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Voicebots y Chatbots, claves en la atención al cliente
La era del Customer Centric ha provocado que muchas empresas se vuelquen en sus clientes y les den un espacio de vital importancia en sus organizaciones. La creación de divisiones especializadas en Customer Care o Customer Experience para mejorar la interacción con sus clientes ha sido un básico en muchas empresas.
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Genesys
Using the power of the cloud and AI, Genesys technology connects every moment on the customer journey, across marketing, sales and service, on any channel.
