Use our crisis response framework to help your business adapt and meet customer demand.

How Sabio is helping to deploy multiple chatbots to make customer digital journeys easier

At this year’s ECCCSA European Contact Centre & Customer Services Awards, BGL Group was named as Large Contact Centre of the Year. This was a category that BGL Group also won two years ago.

Expo Relación Cliente 2019, being held in Madrid from 9-10 October 2019, is one of Southern Europe’s largest dedicated contact centre and customer experience events. Organised by IFAES (International Faculty for Executives), the Expo is expected to attract more than 2,000 contact centre professionals.

• Dr Anne Marie Imafidon MBE - a Mathematics & Technology thought leader and star arithmetician of Channel 4’s ‘Countdown’ - will entertain delegates at Sabio’s UK event in April
• Dr Imafidon is considered one of the most influential women in the UK technology space, specialising in A.I, the Future of Work and other related topics
• Disrupt ‘22 is set to take place at The Brewery, London on Tuesday, April 5th in front of over 400 CX experts

Imagine a world where you could predict and understand your customers’ needs before they contact you. Make data-driven decisions a reality with our analytics technology. 

Imagine un mundo en el que pudiera predecir y comprender las necesidades de sus clientes antes de que se pongan en contacto con usted. Haga realidad las decisiones basadas en datos con nuestra tecnología de análisis. 

Banca es uno de los sectores a la delantera en la digitalización de los servicios de atención al cliente gracias, en parte, al desarrollo de sus canales digitales por exigencias del mercado. Según el Índice Anual de la Experiencia de Cliente en Contact Center 2021 de Sabio, el sector bancario es el gran potenciador de la digitalización.

Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies

How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels

How up to 11% of customer churn can be prevented by simple, structured outreach programmes

Sabio to focus on emergence of User Centred Transformation as key service design methodology at UXD Healthcare Amsterdam event on 5th July

Showcasing CX Innovation at DISRUPT CX 2019 Singapore

Google I/O 2019, Apple WWDC 2019 and Amazon re:MARS events zero in on resolving friction points to help improve customer experience

Why the traditional forms-based approach to customer engagement is about to be screwed up and thrown away

Services component of digital transformation still being overlooked

Sabio is proud to be the main sponsor of this year’s CCMA (Call Centre Management Association) UK National Contact Centre awards – the UK’s longest-established awards programme that’s recognised across our industry for its comprehensive judging programme.

Empowering management teams with the CX insight needed.

Leading tech correspondent to outline some of the key trends set to reshape customer behaviour over the next five years

As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the cloud to me?

The “voice of the customer” takes on a very literal meaning when you’re dealing with contact centre security.

Why it’s time to start transitioning from ‘what happened?’ to ‘what should I do?’...

The Issue: At Sabio we’re seeing an acceleration towards feedback fatigue among increasingly over-surveyed customers.

Recent Ofcom research suggests that time spent on landlines has halved in the UK since 2012, and that over the same period we’ve only increased our mobile call minutes by 12-13% on average. Ofcom asked the question – do phone numbers actually matter anymore?