The longest established Contact Centre Awards for Europe uses a robust judging process overseen by an unrivalled panel of industry experts to recognise and develop exceptional talent.
This year the Awards Gala dinner will be held at the Hilton Park Lane Hotel, London on Monday 21st November 2016.
For more information, visit the ECCCSA’s official website.
Award Categories
Innovation, Technology & Effectiveness Awards
- Best Application of Technology
- Best Multi-channel Customer Service
- Innovation in Customer Service
- Best Deployment of Customer Insight
- Innovation in Digital Transformation
- Most Effective Improvement strategy
- Best Social Media in Customer Service
- Most Effective Learning and Development Programme
Customer Service Team Awards
- Best Customer Service Team of the Year
- Operational Support Team
- Best Complaints Management Team
- Best Quality Team
- Best Resource Planning Team
Contact Centre Awards
- Small Contact Centre of the Year
- Medium Contact Centre of the Year
- Large Contact Centre of the Year
- Outsourcing Partnership of the Year
- Employer of the Year – Great Place to Work
