Sabio Group Features in Leading Business Transformation Report
- Syndicated in The Times, the Raconteur report brings together insights from leading businesses at the forefront of organisational transformation
- Sabio’s CEO, Jonathan Gale, features in the report, taking a deeper look at the growth in customer interactions across an ever-increasing number of contact channels
- Controlling data will be key for businesses in providing end-to-end customer journeys
Sabio Group, the digital customer experience (CX) transformation specialist, has featured in a leading report which brings together insights from organisations at the forefront of business transformation.
Compiled by Raconteur, the Business Transformation 2022 report shines a light on best practices and challenges associated with organisational transformation projects – including digital transformation.
Sabio’s Jonathan Gale features as a leading voice within it, taking a deeper look at the growth in customer interactions across an ever-increasing number of channels.
In his piece, entitled ‘The New Age of Customer Service Calls for a Strong Digital CX’, he also highlights the importance of integrating those channels, bringing data sources together to ensure businesses have an end-to-end view of each customer journey.
The full 24-page report – of which Sabio features on page.15 and which is also syndicated in The Times - can be read here.