We're proud to be Headline Sponsor for the UK National Contact Centre Conference on 2nd October 2024!

We caught up with Heather Drinkwater, Head of Operations at Benenden Health, at Disrupt UK 2024, where she discussed their CX innovation journey. Heather shared how Benenden transitioned to digital, upgrading their claims and telephony systems to Genesys Cloud and seamlessly transitioning staff to new processes - all while delivering exceptional CX.

She highlighted the balance between introducing AI and maintaining a human touch, especially for their older demographic, and how direct member feedback helps them stay on track.

What the past few weeks has told us here at Sabio HQ is that Salesforce is certainly cranking up its AI efforts! 

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer experiences. 

Sabio se voit confier le projet de migration du centre de contact afin d'offrir une expérience client exceptionnelle.

Expérience Client, Centre de Contact et Cloud. Êtes-vous prêts pour aborder cette transformation ?

We're excited to be sponsoring DigiGov Expo'24 with our partner, Genesys!

A leading legal expenses insurance provider has announced an extension of its long-standing partnership with Sabio Group to support a multi-year digital transformation project. 

Un fournisseur leader d'assurance de frais juridiques a annoncé l'extension de son partenariat de longue date avec Sabio Group pour soutenir un projet de transformation numérique pluriannuel. 

The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening worker protections and enhancing employee welfare across various industries.  

Transforming customer experience with AI!

Améliorez votre expérience client avec l'IA et l'approche innovante de Sabio.

ARE YOU READY TO UPSKILL ON GENESYS CLOUD CX?

We're thrilled to sponsor Call Centre Helper's Survey Report - What Contact Centres Are Doing Right Now (2024 Edition).

NEW REPORT FOR CUSTOMER EXPERIENCE PROFESSIONALS

The UK Customer Experience Decision-Makers' Guide (2024-25 - 7th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial.

• Mise en œuvre en partenariat avec Sabio Group, la solution de traduction en temps réel permet aux agents de centres de contact du monde entier de converser avec les clients dans plus de 100 langues. 
• La solution intègre des outils de traduction en temps réel et d'IA conversationnelle avec le cœur de la plateforme Avaya Experience Platform. 
• Les esti

The latest industry report from Call Centre Helper has just landed, and it's packed with some interesting insights.  

We're thrilled to be exhibiting at the Forum 2024 Autumn: Raising Standards.

Êtes-vous au fait de ce qui se passe dans vos interactions avec les clients ?

In the latest episode of the podcast CX Unwrapped, hosted by Sabio Group’s Business Consultant Maaike Verwer, fellow Sabio AI and Automation Specialist Phil Jordan explores the real-world challenges and opportunities of implementing AI in customer service.

Dans le dernier épisode du podcast CX Unwrapped, animé par Maaike Verwer, Consultante d'Affaires chez Sabio Group, le spécialiste IA et Automatisation Phil Jordan explore les défis et opportunités réels de l'implémentation de l'IA dans le service client.