Sabio's expertise zorgt voor een soepele overstap naar Cloud Contact Center voor Volta, dochteronderneming van Essent N.V. 

Are you using trusted legacy contact centre platforms like Avaya Aura, Elite, AACC or on-premise systems from Cisco or Genesys? While these platforms have provided a pillar of stability and reliable customer engagement, they may lack the agility needed in today's digital-first world.

Nextview Consulting, a leading European design-led Salesforce Consulting Partner, has acquired Sabio’s Salesforce delivery practice, formerly known as makepositive. This acquisition enhances Nextview’s investment in Salesforce consulting services, addressing the growing demand for experience-led digital business transformation across Europe. Sabio will increase its focus and grow its expertise into Service Cloud Voice as well as Salesforce contact centre focused AI capabilities.

We're thrilled to sponsor the recently released 'Health of Retail Report 2024' by the Retail Trust.

We joined Retail Trust on an incredible volunteering day at Marshall Estate!

Our team got involved in a variety of activities, from a creative bench painting competition to a Halloween-themed afternoon tea, where we served treats and spent quality time with the residents. The day wrapped up with live entertainment, bringing smiles and connection to everyone involved.

Watch the video, as our colleagues share their experiences, the joy of giving back, and the positive impact of coming together as a team to support the community.

A team of Sabio volunteers spent the day at Stapleton Cricket Club in Bristol painting the club house. As well as helping the local community, they had a great time spending time with each other outside their usual work daily activities. 

Sabio Group, a global specialist in digital customer experience (CX) transformation, announced today that it is helping Grands Moulins De Paris strengthen CX and customer service through the deployment of a new contact centre solution. 

Sabio Group, een wereldwijde expert in digitale klantervaring (CX) transformatie, heeft vandaag bekend gemaakt dat ze een samenwerking zijn aangegaan met Grands Moulins de Paris. Dit bedrijf is een belangrijke speler in de meel- en graanverwerkende industrie. 

Leading security solutions provider's AI-powered speech analytics success recognised at Verint’s EMEA CX awards 

Securitas shortlisted twice, alongside fellow Sabio customer Flutter Entertainment 

HAS CLOUD TRANSFORMED YOUR CX OPERATIONS?

Despite Genesys Cloud CX’s powerful capabilities, we have to recognise that the transition to cloud has yet to deliver for many customer service operations.

Ahead of the annually anticipated date, Sabio Group highlights the potential of AI-powered chatbots as a key tool for quick and personalised customer service.

Securitas Direct sought an analysis solution to audit most calls, ensuring high-quality service despite diverse procedures. They needed a cost-effective bot to implement immediate improvements without compromising quality. Redesigning procedures based on customer demands required analysing as many calls as possible.

Looking after advisors’ mental health and wellbeing needs to be top of the contact centre management agenda for 2022.

Zorgen voor de mentale gezondheid en het welzijn van de agenten moet in 2022 bovenaan op de agenda van het contactcentermanagement staan.

Voice is now a Digital User Interface (UI), and innovative businesses are digitising the voice channel to help them meet their strategic goals for customer service – including automation.

Voice is nu een digitale gebruikersinterface (UI). Innovatieve bedrijven digitaliseren het spraakkanaal om zo hun strategische doelen voor de klantenservice te bereiken, inclusief automatisering.