A todos nos resulta demasiado familiar esta situación... 

Visitas un sitio web (puede que haya intervenido un chatbot en el proceso) y te comunicas con la empresa a través de sus canales en redes sociales en un intento desesperado por obtener la información que buscas... 

We're proud to be a member of the Forum and a Silver Sponsor of their Customer Strategy & Planning Conference 2021.

Produced in conjunction with Sabio Group, this supplement will provide you with an exclusive look into a business that is established as a leading independent contact centre technology specialist and provides an excellent customer experience. With over 21 years of expertise in the delivery of best practice customer contact centre technology solutions, Sabio has helped businesses transform their customer contact operations.
 

• Inaki Blanco named Head of Professional Services for Spain
• Appointment strengthens Sabio’s operations across the country ahead of planned growth
• Role will oversee management of almost 120 Consultants, Delivery Engineers and Project Managers across Sabio’s Spanish operations 

• Iñaki Blanco ha sido nombrado Head of Professional Services para España
• El nombramiento fortalece las operaciones de Sabio en todo el país de acuerdo con su plan de crecimiento
• La nueva posición se encargará de supervisar la gestión de casi 120 consultores, ingenieros de Delivery y project managers en las operaciones de Sabio España

The call came in early Sunday morning: “Our systems are down after a cyber-incident, and we need to get our contact centre back up immediately. Our customers cannot phone us, which is a major problem as all our other systems are down, so we are completely cut off.” 

We recently marked the one-year anniversary of ChatGPT with much fanfare, but for me – as 2024 begins to kick-in properly - it's an opportune moment to reflect on the transformative journey of AI and automation in business operations, especially in contact centres.  

Experience Platform empowers you to move to the cloud via a flexible and incremental cloud transformation.

Avaya es responsable de millones de experiencias de cliente excelentes en todo el mundo. Sus soluciones de comunicaciones en la nube y su ecosistema de aplicaciones de nube múltiple crean experiencias personalizadas y fluidas para clientes y empleados de más de 100 000 empresas.

The healthcare mutual boosts productivity and personalisation in award-winning digital transformation project with Sabio Group.

The customer experience (CX) landscape is changing faster than ever, with new technologies emerging constantly. AI in particular holds huge potential to transform CX - but only if deployed carefully. 

Sabio Group, the global digital experience transformation services specialist, has announced the appointment of a new Managing Director for its Iberian operations.

El Grupo Sabio, especialista global en servicios de transformación de la experiencia digital, ha anunciado el nombramiento de un nuevo Director General para sus operaciones en la Península Ibérica.

El mismo cambio en el comportamiento de los clientes ha tenido un impacto igualmente radical en la estrategia de contacto y en los medios para llevarla a cabo.

We're proud to sponsor the UK National Contact Centre Awards 2024!

Celebrating their 29th year in 2024, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry. Why? Because when you win, you have really deserved it.

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. 

Sabio Group has confirmed that acclaimed generative AI expert Nina Schick will be its keynote speaker for Disrupt 2024 in the UK.

Engie se beneficia ahora de una experiencia de cliente homogénea y sin fisuras, gracias al rápido despliegue de Genesys Cloud.
 

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group.

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. 

El martes 23 de enero Sabio ha arrancado los CX Community Days, una serie de cuatro sesiones diseñadas para inspirar las mejores prácticas en la Experiencia de Cliente y fomentar la conexión entre profesionales de diferentes sectores.

En la tercera sesión de los Sabio CX Community Days, celebrada el 25 de enero en las oficinas de Sabio en Madrid, se trató de los desafíos y soluciones innovadoras en la planificación y gestión de equipos, con las soluciones de Workforce Management (WFM).