Date: Thursday 18th June 2015
Time: 9AM-5PM, followed by networking drinks and canapés
Venue: The Brewery, London, EC1Y 4SD
Highlights of the day include:
- Informative business sessions from our partners – Avaya, Verint, Nuance, Semafone, Gamma and LivePerson
- The modern customer: fast, demanding and complex to serve – Keith Dawson, Customer Engagement Practice, Ovum
- The changing landscape of contact centres and impact on operational managers – Ann-Marie Stagg, Chair, Call Centre Management Association
- Sabio Customer Spotlight
- The practitioner’s guide to becoming a social business – Bian Salins, Head of Social, Capgemini Consulting