This course is targeted towards individuals responsible for administering Avaya Aura Contact Centre features and functions
- Lesson 1 – Solution Overview
- Lesson 2 – Login to AACC
- Lesson 3 – CDN Route Point Configuration
- Lesson 4 – Activity Codes
- Lesson 5 – Call Presentation Classes
- Lesson 6 – Threshold Classes
- Lesson 7 – Skill Set Configuration
- Lesson 8 – Agents & Supervisors
- Lesson 9 – Assignments
- Lesson 10 – Access & Partitions Management
- Lesson 11 – Prompt Management
- Lesson 12 – Orchestration Designer
- Lesson 13 – Introduction to Scripting
- Lesson 14 – Real-time Reporting
- Lesson 15 – Historical Reporting
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