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Avaya Aura Contact Centre Administration Course

Course code 41-11
Level 3 Administrator
Class size 6

This course is targeted towards individuals responsible for administering Avaya Aura Contact Centre features and functions

  • Lesson 1 – Solution Overview
  • Lesson 2 – Login to AACC
  • Lesson 3 – CDN Route Point Configuration
  • Lesson 4 – Activity Codes
  • Lesson 5 – Call Presentation Classes
  • Lesson 6 – Threshold Classes
  • Lesson 7 – Skill Set Configuration
  • Lesson 8 – Agents & Supervisors
  • Lesson 9 – Assignments
  • Lesson 10 – Access & Partitions Management
  • Lesson 11 – Prompt Management
  • Lesson 12 – Orchestration Designer
  • Lesson 13 – Introduction to Scripting
  • Lesson 14 – Real-time Reporting
  • Lesson 15 – Historical Reporting

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