This is an Instructor-led course providing training on the tasks required to monitor and report on ACD activity within the Contact Centre.
Lesson 1 – Solution Overview
Lesson 2- Login to ACCS
Lesson 3 – Agents & Supervisors
Lesson 4– Real-time Reporting
Lesson 5– Historical Reporting
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What our students say about this course
“Interesting and informative, very good trainer, would be useful if more regional training was available to avoid long travel plans and allow more availability at service centres. Valuable information”
“Absolutely fantastic course, very informative”