This course is targeted towards individuals who are or will be responsible for administering Avaya Communication Manager using System Manager.
Lesson 1- Overview
• Login to CM using System Manager
• Managing CM Objects
• Add, Edit, View, Delete & Filter Objects
• Changing to Classic View
Lesson 2 – System
• Dialplan Analysis
• Feature Access Codes
• Class of Restriction
• Class of Service
• Abbreviated Dialling
Lesson 3 – Groups
• Pickup Groups
• Hunt Groups
Lesson 4 – Coverage
• Coverage Paths
• Coverage Answer Groups
Lesson 5 – Endpoints
Lesson 6 – Call Center
• Agents
• Announcements
• Holiday Tables
• Service Hour Tables
• VDN’s
• Vectors
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Download a PDF version of these course details (422 KB)
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