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Avaya System Manager

Course code 35-11
Level 3 Administrator
Duration 1 day
Class size 6

This course is targeted towards individuals who are or will be responsible for administering Avaya Communication Manager using System Manager.

Lesson 1- Overview
• Login to CM using System Manager
• Managing CM Objects
• Add, Edit, View, Delete & Filter Objects
• Changing to Classic View

Lesson 2 – System
• Dialplan Analysis
• Feature Access Codes
• Class of Restriction
• Class of Service
• Abbreviated Dialling

Lesson 3 – Groups
• Pickup Groups
• Hunt Groups

Lesson 4 – Coverage
• Coverage Paths
• Coverage Answer Groups

Lesson 5 – Endpoints

Lesson 6 – Call Center
• Agents
• Announcements
• Holiday Tables
• Service Hour Tables
• VDN’s
• Vectors

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