Skip to main content

Avaya System Manager

Course code 35-11
Level 3 Administrator
Duration 1 day
Class size 6

This course is targeted towards individuals who are or will be responsible for administering Avaya Communication Manager using System Manager.

Lesson 1- Overview
• Login to CM using System Manager
• Managing CM Objects
• Add, Edit, View, Delete & Filter Objects
• Changing to Classic View

Lesson 2 – System
• Dialplan Analysis
• Feature Access Codes
• Class of Restriction
• Class of Service
• Abbreviated Dialling

Lesson 3 – Groups
• Pickup Groups
• Hunt Groups

Lesson 4 – Coverage
• Coverage Paths
• Coverage Answer Groups

Lesson 5 – Endpoints

Lesson 6 – Call Center
• Agents
• Announcements
• Holiday Tables
• Service Hour Tables
• VDN’s
• Vectors

Add this course to your curriculum.

Download a PDF version of these course details (422 KB)

Can't find what you are looking for?

Can we help you?


Have some feedback on our courses? Share your thoughts

Share

Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

Speak to an expert

If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

Can I help?