This course is targeted towards individuals who are or will be responsible for administering Avaya Communication Manager using System Manager.
Lesson 1- Overview
• Login to CM using System Manager
• Managing CM Objects
• Add, Edit, View, Delete & Filter Objects
• Changing to Classic View
Lesson 2 – System
• Dialplan Analysis
• Feature Access Codes
• Class of Restriction
• Class of Service
• Abbreviated Dialling
Lesson 3 – Groups
• Pickup Groups
• Hunt Groups
Lesson 4 – Coverage
• Coverage Paths
• Coverage Answer Groups
Lesson 5 – Endpoints
Lesson 6 – Call Center
• Agents
• Announcements
• Holiday Tables
• Service Hour Tables
• VDN’s
• Vectors
Add this course to your curriculum.
Download a PDF version of these course details (422 KB)
Can't find what you are looking for?
Can we help you?
Ready to chat?
Contact us to find out how Sabio Solutions can transform your customer experience.
Call us: +44(0)344 412 3000 Email: [email protected]