This short course will give managers ability to create scheduled monthly performance reviews and define tailored KPI reviews.
This course will give managers the ability to create scheduled monthly performance reviews and define tailored KPI reviews based on performance and CSAT metrics input into the Bright Navigator.
- Learn how to create coaching scripts
- Learn how to schedule coaching sessions
- Define tailored performance and CSAT coaching reviews
- Create performance reports and interpret performance data against KPI’s and CSAT
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