Customers are changing and so are contact centres. But how? Join us on 22nd October at 14:00pm UK time to find out more

Join us online for a week full of demo sessions around specific areas of expertise.

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.Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

BGL Group works with Sabio to deploy latest LivePerson webchat technology as part of integrated Self Service Centre. Webchat success recognised in recent UK National Contact Centre Awards, BGL Group wins Webchat Team of the Year

• More than 500 delegates attended the conference, which was held at the La Casa de Lector, Matadero de Madrid
• Event highlighted the digital customer experience (CX) transformation successes of companies across Spain and internationally
• Dr. Mario Alonso Puig and Daniel Lacalle delivered fascinating keynote speeches, with Dr. Puig closing the event
• Disrupt was hosted by journalist and TV presenter, Angie Rigueiro

Download the webinar recording below

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With the recent news that Alibaba has grown its stake in Lazada, the major South East Asian e-commerce platform, it’s becoming clear that the region is lining up to be a major customer engagement battleground.

From taking payments to entire conversations, the latest intuitive technology makes self-service easier, from start to finish.

See how DVELP saved time for M&S in their contact centre Average Handling Time through automation.

Sabio and Direct Line Group Webinar: David Rowley, Direct Line Group and Tim Farrell, Sabio talk Virtual Agent

Join us on the 6th February 2020 at 14:00pm for a Sabio and Call Centre Helper webinar.

Sabio's webinar highlighted how you can achieve the right balance between digital automation and human-assisted customer experience.

Sabio's webinar highlighted that companies must make customer feedback a key driver in their customer experience strategy.

Sabio's webinar highlighted how Workforce Management is invaluable in a contact centre.

Our Delivering Brilliant CX Through Customer Service Automation webinar highlighted the power of automated customer service and looked at how a Virtual Assistance can improve your digital automation strategy.

Verint are hosting their Summer School Webinar series throughout August, bringing you different topics such as Workforce Engagement, Intelligent Self-Service and Compliance.

Company on track to meet its growth target of doubling in size.

While it’s easy to establish a clear link between providing excellent customer service and profitability, it’s always been much harder to make a solid case for doing the same with customer experience and profitability.

Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP

Customer Experience, or CX, is fast becoming the competitive differentiator in the banking industry.

Banks - and financial institutions in general - that invest in CX have on average higher rates of recommendation, greater ‘wallet share’ and are more likely to be in a position to cross-sell and up-sell alternative products and services. 
 

Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans.