Sabio, the contact centre services and solutions company, has announced that its innovative Thin Client CTI desktop application has secured full Avaya DevConnect Compliant status following in-depth testing by Avaya’s technical team.

Five companies – HomeServe, Royal London, Advanced, Computacenter and Welsh Water - took part in the research.

Highlights include:

• Customer service is a priority for organisations deploying AI and other digital technologies
• 47% use or plan to use automated customer service agents using conversational AI platforms
• 41% use or plan to use AI systems in an automated sales process
• Agents and agent wellbeing should be front of mind when introducing digital innovation 

Sabio Monitoring is an advanced proactive and predictive monitoring service. It works in tandem with our support services, 24/7, to flag and prioritise events, reducing downtime and boosting support team efficiency.

The service delivers insights to you in one neat, unified display. This interface provides a unique overview of all your contact centre solutions, giving you essential alerts and meaningful insights at a glance.

You’ve never seen Managed Services like this before… Take your CX capabilities to the next level, with Sabio Monitoring.

Om de efficiëntie te verhogen en te plannen te maken voor de toekomst, moet u weten hoe uw bedrijfsvoering nu presteert. Prestatiebenchmarking analyseert een groot aantal KPI's, waaronder efficiëntie, middelen en kwaliteit, om u te laten zien wat werkt en waar u moet investeren, voor een uitstekende klantenservice.

Whatever your contact operations looks like, we’ll make sure your network infrastructure puts your customer’s needs at the centre – for a seamless experience, whatever they need.

Hoe uw contactactiviteiten er ook uitzien, wij zorgen ervoor dat uw netwerkinfrastructuur de behoeften van uw klant centraal stelt - voor een naadloze ervaring, wat uw klant ook nodig heeft.

Luister mee met een panel van CX experts die hun visie delen over de CX trends en innovaties en daarmee samen een beeld creëren over het contact center van de toekomst.

In my spare time, I volunteer for my local Pride LGBTQIA+ Charity, Swindon & Wiltshire Pride (SWP). I recently used one of my SABIO Volunteer days to help support setting up a local community event!

When it comes to customer experience transformation, the discussion tends to focus on faster and more efficient digital channels. But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience.

De discussie over het transformeren van de klantervaring richt zich meestal op snellere en efficiëntere digitale kanalen. Als bedrijven voice echter niet volledig integreren in hun customer journeys, kunnen ze moeilijk beweren dat ze een optimale klantervaring bieden.

• AI & Automation is transforming the customer journey
• Customers require more joined-up service experiences
• Human Advisors need extra support
• Traditional contact centre technologies are merging with the Customer Engagement Centre market

The pandemic triggered an unprecedented demand for customer service, with both contact centres and digital channels seeing rapid growth.