Es un reconocimiento a la capacidad comprobada de Sabio de transformar las operaciones de Experiencia de Cliente a través de procesos digitales, la automatización y el conocimiento del negocio.

El CEO de Callware dirigirá las operaciones combinadas de Grupo Sabio en España

Sabio cierra su cuarta adquisición del 2020, tras las incorporaciones previas en Francia, España y UK

Canal Isabel II ha adjudicado a Sabio el contrato durante 24 meses para la mejora de la Experiencia de sus Clientes

El nuevo estudio revela cómo el COVID-19 está transformando el comportamiento del consumidor y cómo los equipos de Experiencia del Cliente están respondiendo a este cambio.

05/07/2022

Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today.

05/07/2022

El Grupo Sabio, especialista en la transformación digital de la experiencia del cliente, ha publicado hoy su informe y sus cuentas correspondientes al pasado ejercicio fiscal: con el apoyo de Horizon Capitals, ha obtenido unos grandes resultados operativos y económicos.

El 8 de junio tuvo lugar el Disrupt 2022. Más de 500 personas formaron parte del mayor evento de Transformación de la Experiencia de Cliente.
 

As organisations continue to strive to differentiate themselves through exceptional customer service, it's never been more important to ensure your technology is agile and adaptable to the ever changing customer demands.

• The digital customer experience (CX) transformation specialist adds workplace mental health & wellbeing platform provider, People Matter, to the Group
• The acquisition adds data-led and science-based insights to Sabio’s agent wellbeing proposition, boosting its focus on improving mental health in the contact centre
• Contact centre agent attrition rates are becoming a huge issue for enterprises, averaging 20% across Europe and costing an average 500-seat centre £1m annually

• People Matter, consultora de capital humano centrada en el bienestar y la salud mental en el entorno laboral, ahora forma parte del Grupo Sabio.
• Esta adquisición permite incorporar información impulsada por datos y de base científica a las propuestas de Sabio para mejorar el bienestar de los agentes.

AI, Conversational Commerce, Messaging, Data-Driven Engagement and Social Customer Service at the heart of 2017’s contact agenda

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre

Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy

DX (Group) plc has chosen Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company

Moving your contact centre into the cloud is an essential next step for many businesses. From agility and future-proofing, to a more joined-up experience, the advantages add up to competitive edge for your business, not to mention happier customers.

Trasladar el centro de contacto a la nube es un paso esencial para muchas empresas. El hecho de ofrecer una experiencia más conectada, ágil y apta para el futuro supone una ventaja competitiva para tu empresa y más satisfacción para tus clientes.

Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

Sabio APAC, has moved to a new office in Singapore’s South Beach Tower as part of plans to support continued growth across the Asia Pacific region.

Gamma, the rapidly growing technology-based provider of communications services to the UK business market, has accredited customer contact technology specialist Sabio with Platinum Partner status.