As CEO of Sabio, the conversations I have with our customers and our partners consistently involve us exploring new ways of collaborating, innovating and doing things better – crucially with the mindset of providing brilliant customer experiences.

We’ve seen this story play out all too often... 

You visit a website - possibly using a chatbot in the process – as well as engaging with the company’s social media channels in a desperate bid to gain the information you desire... 

We zien het veel te vaak… 

Op zoek naar antwoord op je vraag, bezoek je de website van het bedrijf. Je stelt je vraag via de chatbot en als dat niet werkt ook via de sociale mediakanalen in een wanhopige poging om de informatie te krijgen waar je naar op zoek bent... 

BENT U EEN WEM OF PLANNING SPECIALIST?

Als u een specialist bent op het gebied van planning, inzicht of transformatie, dan is de Sabio WEM & Planning Community Day speciaal voor u ontworpen. U krijgt de kans om gelijkgestemde professionals te ontmoeten, te discussiëren over de uitdagingen die u tegenkomt op het gebied van planning en resourcing en te leren hoe organisaties deze oplossen met innovatieve oplossingen en best practices.

Schrijf je nu in en kom op donderdag 18 januari 2024.

We're proud to be a member of the Forum and a Silver Sponsor of their Customer Strategy & Planning Conference 2021.

Produced in conjunction with Sabio Group, this supplement will provide you with an exclusive look into a business that is established as a leading independent contact centre technology specialist and provides an excellent customer experience. With over 21 years of expertise in the delivery of best practice customer contact centre technology solutions, Sabio has helped businesses transform their customer contact operations.
 

• Inaki Blanco named Head of Professional Services for Spain
• Appointment strengthens Sabio’s operations across the country ahead of planned growth
• Role will oversee management of almost 120 Consultants, Delivery Engineers and Project Managers across Sabio’s Spanish operations 

The call came in early Sunday morning: “Our systems are down after a cyber-incident, and we need to get our contact centre back up immediately. Our customers cannot phone us, which is a major problem as all our other systems are down, so we are completely cut off.” 

We recently marked the one-year anniversary of ChatGPT with much fanfare, but for me – as 2024 begins to kick-in properly - it's an opportune moment to reflect on the transformative journey of AI and automation in business operations, especially in contact centres.  

Experience Platform empowers you to move to the cloud via a flexible and incremental cloud transformation.

Achter miljoenen fantastische klantervaringen over de hele wereld staat Avaya. Hun cloud-communicatieoplossingen en multi-cloud applicatie-ecosysteem creëren gepersonaliseerde, moeiteloze ervaringen voor klanten en werknemers in meer dan 100.000 bedrijven.

The healthcare mutual boosts productivity and personalisation in award-winning digital transformation project with Sabio Group.

The customer experience (CX) landscape is changing faster than ever, with new technologies emerging constantly. AI in particular holds huge potential to transform CX - but only if deployed carefully. 

Sabio Group, the global digital experience transformation services specialist, has announced the appointment of a new Managing Director for its Iberian operations.

Sabio Group, de wereldwijde specialist in digitale transformatiediensten voor de verbetering van klantbeleving, heeft de benoeming van een nieuwe Managing Director voor haar Iberische activiteiten aangekondigd.

We're proud to sponsor the UK National Contact Centre Awards 2024!

Celebrating their 29th year in 2024, the UK National Contact Centre Awards are the longest running and the most highly respected awards programme dedicated to the UK contact centre industry. Why? Because when you win, you have really deserved it.

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. 

Sabio Group has confirmed that acclaimed generative AI expert Nina Schick will be its keynote speaker for Disrupt 2024 in the UK.

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group.

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. 

• Tina Cartwright and Nicole Regensburg Complete Sabio’s Global Partner Management team 
• Both join following the earlier appointment of Mel Bogin as Sabio’s Global Partner Manager for Salesforce.

When French energy leader ENGIE wanted to overhaul its customer service, it turned to a proven CX specialist for help – our team at Sabio Group.  

The Busby Girls Football Club is taking advantage of artificial intelligence (AI) and data analytics to take their game to the next level.