Voiceability now benefit from an enhanced digital telephony experience that is natively rooted in salesforce, superchanrged by the robust capabilities of Amazon Connect.

VoiceAbility is a voice and rights charity and one of the largest providers of independent advocacy and involvement services across the UK. VoiceAbility has supported people to have their voices heard and rights upheld for over 40 years.

Het nieuwe eBook van Sabio onderzoekt het verschuivende AI-technologielandschap voor CRM, klantgegevens, contactcentra en digitale activiteiten, en suggereert dat - in plaats van technologie - het losgekoppelde klanttrajecten en silo's zijn die nu de belemmeringen vormen voor evolutie. En in een wereld van complexe leveranciersrelaties beoordelen we de keuze waar CX-teams voor staan tussen het adopteren van 'best-of-breed' AI-oplossingen of het volgen van een meer traditionele 'walled garden' ecosysteembenadering.

Founded in 1905, Benenden Health provides affordable healthcare services to over 860,000 members across the UK.  

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies.  

· Latest edition provides CX teams with the ability to cut enquiries into their contact centres by up to 30% - and in some cases by up to 50%

Andy Roberts, CEO of Sabio, delves into Sabio's riveting journey and future prospects in an engaging conversation with Martin Teasdale from the Get out of Wrap podcast.

Andy explores the company's history, future outlook, customer engagement strategies, and the groundbreaking innovations solving real-world problems.

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market.  

• Sabio recognised for showing the highest levels of success and growth in the region in 2021
• The digital CX transformation specialist’s support for Genesys’ corporate vision also highlighted

Recently, a colleague of mine at Sabio pointed me in the direction of an interesting article that was published in the Daily Telegraph entitled ‘Why Aren’t We Being Served?’. 

Best Friends Chase New Record With New Support from Sabio Group After Blazing Across Atlantic.

At Sabio’s Disrupt 2024 earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). 

Disrupt 2024 took place on 5th March at the Brewery in London.

We had a packed agenda focused on how to craft seamless, satisfying customer journeys enhanced by automation and AI, harness data-fuelled intelligence for more meaningful conversations and take relationships to the next level through deeper CRM integration.

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. 

· Several teams from across the Sabio business took part in the three-day event

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP).  

At Disrupt 2024, Stuart Dorman, Chief Innovation Officer at Sabio, opens the day with a view on the technology that will help to deliver productive conversations for our businesses and our customers.

At Disrupt 2024, some of Sabio’s key clients join Danny Seabone, Managing Director (UK & South Africa) at Sabio, on the stage to discuss the reality of delivering exceptional CX against today's modern social, economic and business challenges.​

At Disrupt 2024, CCMA's CEO, Leigh Hopwood, gets the inside scoop on the highs and lows of customer experience.

At Disrupt 2024, we expose the missing CX link - learn why AI-powered contact centres integrated with customer data analytics and CRM hold the key to delighting the modern consumer.

At Disrupt 2024, Sabio experts unlock the key ingredients to CX glory - using real-world examples to spotlight essential contact centre, AI, data, and CRM successes.

At Disrupt 2024, Martin Teasdale, Founder of Get out of Wrap hosts the panel about the abuse on the frontline to delight for the vulnerable. We uncover how to build brilliant experiences inclusive of all in this session.

At Disrupt 2024, Tim Walpole, Head of Product and Innovation at Retail Trust, discusses how to drive wellbeing innovation, make better decisions, adapt faster and showcase impact.