At Disrupt 2023, Eugene Neale, Director of Business IT and CX Engineering, loveholidays takes the stage to present Pushing the Boundaries of AI & Automation.

At Disrupt 2023, Consuelo Remmert, General Manager, Head of International, Afiniti takes the stage to present Technology in the Service of People. How AI can Transform your Contact Centre.

At Disrupt 2023, Sabio's CIO, Stuart Dorman, hosts CX - Digital Transformation in Action. Joining the discussion were:

• Nessa Marriott, Commercial Director, makepositive - part of Sabio Group
• Lucy Auckland, Core Product Director, Awaze

At Disrupt 2023, Leigh Hopwood, CEO of CCMA hosts the Diversity in Technology panel discussion. Joining the panel were:

• EJ Cay, VP UKI, Genesys
• Camelia Suciu, Senior Manager, Solutions Engineering - Contact Center, Twilio
• Anna-Marie Crowley, Chief Human Resources Officer, Avaya
• Vicky Nisbet, Senior VP Communications, Media and Technology, Salesforce

At Disrupt 2023, Sabio's CIO, Stuart Dorman hosts the discussion, CX - Views from different industries. Joining the discussion were:

• Jen Sharp, Contact Centre Director, DHL
• Jennifer Wells, Head of Contact Centre Services, Transcom
• John Gilbert, Transformation Director, Atlanta Group

At Disrupt 2023, Sabio's Phoebe Asquith, Senior Business Consultant presents 'In It Together' - Using Data to Create a lasting and Effective Wellbeing Strategy.

Martin Teasdale, Founder, Get Out of Wrap hosts the panel discussion 'Stories from the Frontline'. Joining the panel were:

• Stephen Yap, Research Director, CCMA
• Nick Wingrove, VP Solution Consulting, GENESYS
• Daniel Fretwell, Quality Assurance Manager & Training Lead, The Cotswold Company
• Karolina Watkins, Customer Relations Centre Team Leader, Nespresso UK & RoI
• Parveen Jamal, Contact Centre Team Manager, DDC Outsourcing Solutions

At Disrupt 2023, Sabio's Melodie Hindmarch presents the Technology Track, The Potential of CX - Three Worlds Converging. Topics and speakers in this session were:

• The Contact Centre Potential - Angela Clarkson, Head of Business Consulting, Sabio
• The AI & Automation Potential - Phil Jordan, AI & Automation Specialist, Sabio
• The CRM Potential - Philip West, Delivery Director, makepositive - part of Sabio Group

At Disrupt 2023, Sabio's Vice Chairman, Andy Roberts closes the day.

While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like.

En las últimas semanas, no se ha dejado de hablar de ChatGPT, el nuevo modelo de IA conversacional lanzado a finales de noviembre por la empresa de investigación y desarrollo en inteligencia artificial OpenAI.

Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.

With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI continues to build and much of the focus has understandably been concentrated on what might come next from those two tech behemoths.

The Singapore Ministry of Law (MinLaw) aims to advance access to justice, the rule of law, the economy and society, through policy, law and services. The Legal Aid Bureau (LAB) is a department under MinLaw. 

 How data powers excellent CX delivery for contact centre advisors.

Over the last few weeks, we’ve seen an incredible amount of interest in ChatGPT, the Large Language Model developed by OpenAI. 

The Future of Customer Experience and AI – What’s next?

Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite.

At Disrupt 2023 in the UK, we interviewed John Bourne, SVP Global Channels & Alliances at Verint, on the topic of Empowering People. John provides some interesting thoughts on how the role of the advisor has changed, as well as the importance of creating positive employee experiences and the challenges that organisations are currently facing.

At our recent Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box' and help create lasting and effective wellbeing strategies for clients.

Tim Farrell, Business Transformation Manager at Direct Line Group, talks about all the innovative things he and his team at DLG are doing as part of their digital transformation. A fascinating, educating and insightful trip behind the scenes in the insurance industry with an expert guide.

Roberto Brasero, Sergio Scariolo y Marc Vidal, juntos para hablar sobre cómo la innovación, la IA y el trabajo en equipo impactan en la experiencia de los clientes.

• ISG is a global technology research and advisory firm
• The report compares provider strengths, challenges and competitive differentiators in the UK Salesforce partner ecosystem
• makepositive positioned as a leading provider in 50% of categories

Descubre los principales casos de éxito CX de Sabio con compañías nacionales e internacionales y asiste a las conferencias de nuestros invitados de excepción.