Health of Retail Report 2024

We're thrilled to sponsor the recently released 'Health of Retail Report 2024' by the Retail Trust.

The report is a fascinating and, quite frankly, alarming read in equal measure. It is a “no-holds-barred snapshot” into exactly how employees are feeling and how people leaders are responding. 

In short, this isn't just another industry survey – it's a stark wake-up call that demands immediate attention and action from every corner of the retail sector. 

In our capacity as customer and employee experience specialists, and an expert services partner to organisations looking to enhance their customer service, we've scrutinised the findings in the Retail Trust’s latest iteration. 

And our conclusion is unequivocal: the retail industry is facing a well-being crisis that in our opinion threatens its very foundation. 

For anyone involved in wellbeing and engagement strategies, the insight, trends and recommended action plans in the report make for critical reading.