Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 


We are currently looking for a passionate and enthusiastic Genesys Engage Engineer to join our Madrid Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build: 

Bonus skills 

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 

Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.

We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.

Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.

We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.

We are looking for a talented and motivated Legal Counsel to join us here at Sabio.

The Legal Counsel will provide timely, relevant and pragmatic legal advice and support to all companies within Sabio Group.

This is a 12 month FTC contract.

The Legal Counsel is required to: 

 

 

We envisage this role being suitable for solicitors with around 1-3 years of post-qualification experience.  

 

Desirable skills, experience & knowledge

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include

Plus many more! (Benefits are dependant on your base location.)

Sabio Group is seeking a highly motivated and experienced Finance Business Partner to join our team in Cape Town, South Africa. As the Finance Business Partner, you will play a key role in driving financial performance, providing strategic insights, and supporting decision-making processes to optimize business outcomes. This position offers an exciting opportunity to contribute to the success of a dynamic and rapidly growing organization in the customer experience industry.

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include

Plus many more! (Benefits are dependant on your base location.)

As customers ourselves we know how frustrating a poor customer experience can be. At Sabio we believe that exceptional customer experience offers a better way to live life. We exist to make customer experience brilliant for our clients and their customers.

 

Our people and expertise enable our clients to harness the latest technology, knowledge and information to improve every customer interaction.

 

Sabio’s deep expertise in customer experience solutions enable us to offer practical advice and guidance, design & implementation consultancy and ongoing optimisation & success management ensuring clients maximise the value they obtain from their technology investments, making us a unique strategic partner for organisations with a high volume of consumer interaction.

 

We specialise in cloud transition and the application of cutting-edge CRM, automation and contact centre technologies to create value for our clients. We have specific expertise in technology portfolios from; Genesys, Verint, Avaya, Nuance (Microsoft), Google (CCAI), Salesforce and Twilio.

Solutions Group – Solutions Consultants are recognized as authorities - they have extensive practical experience gained from working as a practitioner in the specific field – fundamentally they are a domain expert in their respective area or areas.

They will come from a related hands-on role and will have multiple years of experience and knowledge in their respective field. Peers inside and outside the organisation would recognise them as a domain expert and often they will be undertaking this role informally and acting as a mentor or sounding board for their colleagues.

Passion about their role is a key quality – it is important that the individual is motivated by their technical achievements, knowledge of technology and how it is applied to their customers and how it affects the stakeholders involved in using it.

The role holder must be capable of strategic thinking and planning both for their respective field but also capable of looking at the bigger picture in which their technology / solution area operates allowing them to appreciate and critically review the overall solution. 

They will understand the role of marketers, sales, pre-sales, partner, solution architect, professional services, managed services – and be able to work closely with these roles in their field as the situation requires. This role is not directly financial or project management focused however an awareness of cost, scope, risk and timescales is a critical facet is important to successful execution of this role.

The high-level objectives for this role are to:

These responsibilities will typically be achieved by a mixture of:

Given the matrix mature of this role you may have a specific additional focus area to help drive common capability across adjacent functions and “Go To Market” as a whole, for example:

Demo – Organising, defining, coordinating and producing demos for internal business areas and customers
Automation – Driving forwards the automation of the “Go To Market” business processes, propositions and data set to increase efficiency and reduce effort.

Examples of interlocks with other teams are listed below (not all of these may apply):

Communication skills are important among peers in both internal and external (customer / partner teams) – oral and written communication should be strong with the ability to deliver complicated technology related messages to mixed (technical / business) audience in a clear and concise manner.

This role may deliver both customer billable and non-billable work, there are no set ratios but where there is customer demand to leverage the skills and knowledge and it makes commercial sense billable work may be involved. The primary type of billable work is likely to be high value consultancy where the customer needs strategic or product specific advice and the holder of this role is the best placed person in the business to help the customer. 

The skills required for this role will be mostly related to Genesys Technologies, specifically Genesys Cloud, but any other knowledge about other CX-related technologies like CRMs, QMS, DMS will be highly appreciated.

General knowledge of the wider technology in the Sabio business is important e.g. Twilio, Genesys, Avaya, Salesforce, AI.

 

Experience and involvement across the entire prospect / customer lifecycle would be useful i.e. procurement through support.

This role is ideally based in Spain and therefore strong Spanish language skills are preferred in an applicant. English language fluency is a must for this role.

Success in this role may be measured by one or more domain / proposition specific criteria as well as being aligned with the Sabio Value Scorecard.

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 


We are currently looking for a passionate and enthusiastic Genesys Engineer to join our Madrid Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build: 

Bonus skills 

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 

Sabio is a Global company and the leading independent UK Contact Centre solution supplier.  We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.  As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality.  We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. 


We are currently looking for a passionate and enthusiastic Genesys Cloud Engineer to join our Madrid Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.

The Job

Work with the team to design and build: 

Bonus skills 

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.