Salesforce Solution Architect - Stream Lead
Who We Are:
Sabio Group acquired makepositive, a multi-award-winning Salesforce Summit consulting partner in 2021. After a period of being run independently we are now entering an exciting phase of consolidation and are looking for an experienced Solution Architect to lead our Solution Architecture team.
Sabio’s Salesforce practice blends makepositive’s existing Salesforce expertise with Sabio’s Contact Centre and AI experience. To this end we see our focus areas as Sales Cloud, Service Cloud, Experience Cloud, Field Service, CPQ and Mulesoft with an increasing focus on Service Cloud Voice and anticipate being at the forefront of AI within Salesforce.
Role Purpose:
Our Stream Leads work closely with our Head of PS Operations to ensure that we’re growing and developing our team in the right way alongside defining and driving best practice through the team. As the SA Stream Lead you’ll work closely with your team, keeping abreast of where your time will be best spent to improve the practice. Alongside this you’ll lead your own projects.
Our SAs lead discovery workshops, write up the resulting requirements, create the solution design and architecture, and liaise with clients and the internal teams about the ongoing solution. You’ll be a key point of contact for our clients, advising on best practice, technical dependencies, and the scope of the project. You’ll work closely with colleagues across the business, in teams of junior and senior colleagues, both on and offshore. You’ll be a critical liaison between technical teams, functional teams, and clients to drive the implementation. The role is within the functional branch of the wider Services team.
Key Responsibilites
What You’ll Do:
Key Responsibilities and Accountabilities:
- Work with your team to identify development areas and where necessary actively coach and train them
- Define and lead on Solution Architecture best practice to ensure consistency and viability throughout the team
- Trusted advisor to clients, helping shape the vision of how Salesforce related technologies can contribute to a wider IT strategy
- Designs and leads the Discovery phase of engagements with our largest customers. gathering requirements through workshops with our customers
- Drives cost/value-based design decisions (buy/config/code) through estimating, proof of concepts and design playback.
- Is the key facilitator between Delivery Teams, Product Owners and Business Sponsors to ensure we are delivering the right solutions, in the right way
- Creates and maintains best practice design artefacts such as Business Process Flows, Entity Relationship Diagrams and As-Is and To-Be Architectures
- Takes responsibility in ensuring solutions presented are scalable and future proofed in addition to meeting functional requirements and following them through to completion
- Provides credibility and experience whilst supporting Presales in order to win our largest and most important projects
Skills Knowledge and Expertise
Role Specific Skills:
- Architected multiple complex delivery projects across the full lifecycle (2+ years)
- Excellent influencing skills at all levels required order to obtain buy-in and consensus on design decisions and principles
- Worked on multiple complex full lifecycle delivery projects in a variety of roles including as lead consultant (6+ projects)
- Experience with system configuration using custom objects, validation rules, formulas, flows and dataloader
- Experience defining systems strategy, defining and refining business processes, developing systems requirements, designing and prototyping, testing, training, and implementing practical business solutions under multiple deadlines
- An expert level understanding of JIRA and Confluence to structure project documentation and ensure traceability between documentation and development.
- Excellent presenter, able to articulate the vision of a programme of work and respond to both technical and functional questions.
- An Agile advocate, promoting the benefits of the methodology whilst ensuring it is applied with discipline.
- Excellent understanding of the wider eco-system of AppExchange products, Salesforce Clouds and ISV offerings when presenting solution options.
What It Takes:
Technical Competencies:
Required
- Core Salesforce Certified (Admin, Platform Developer, Sales Cloud / Service Cloud)
- Experience leading client facing and solution design initiatives
- Strong interest in Service Cloud Voice and AI to align with Sabio’s strategy
Preferred
- Architect Path Certified (Data Architecture, Sharing and Visibility etc)
- CPQ or Field Service Certified and experienced
- Additional SFDC Cloud certifications
- Experience in any of Hi-tech, Telco, Retail, Media, Professional Service or Financial Services
- Understanding of Continuous Integration toolkits (ANT, Jenkins, Git, bitbucket)
- Understanding of ETL/ESB tools (Dell Boomi, Jitterbit, Mulesoft)
- Understanding of other Enterprise Applications (Siebel, SAP, MS Dynamics etc)
To be successful in this role, you will have:
- Strong analytical skills
- Good stakeholder management skills;
- Good interpersonal and team building skills; ability to work with diverse on and offshore teams and influence/drive change across functional and business boundaries in a matrix management environment
- Ability to handle multiple projects simultaneously in a fast-paced environment
- Continuous improvement attitude; ability to seek out and implement internal or external best practices
- Ability to work independently and with minimal supervision within the context of a global team
- Strong organizational and time management skills
- Willing to travel and spend periods of time on client site where required
- Able to ride the waves of a dynamic, changing environment
- Work in a manner that champions the organisational values of Trust, Generosity, Transparency, Professionalism, and Happiness
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
