Simplify the management of customer interactions
Contact center AI - make self-serve more intuitive and flexible, saving advisors’ time while giving your customers the help they need fast.
Reduce contact volumes to your contact center agents.
Improve customer satisfaction.
Cut staff training from weeks to days.
Identify and fix gaps in your digital knowledge bases.
Understand and respond to customer emotion and feedback
Console provides a flexible integration between common customer engagement channels (voice, SMS, WhatsApp and webchat) into leading natural language AI platforms including Google CCAI (both CX and ES). Console allows users to easily map channels to the relevant ‘bot’ and handles the complexity of media transport and session management, allowing customers to build rich, omni-channel (including channel switching) experiences for customers.
Console provides a comfortable authoring experience to build out virtual agent interfaces for chat, with easily embedded rich media, as well as SSML for voice. The multi-lingual capabilities, including automatic language detection allows Console to be deployed across more than 70 languages.
Console is designed with flexibility and scale in mind. It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up.
