Impact of Consumer Technology Trends on the Contact Centre - Saga

In this video case study, Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting Saga as well as his highlights from the Amazon and Google sessions.

Impact of Consumer Technology Trends on the Contact Centre - Saga

 

Topics Include:

  • Your relationship with Sabio
  • Main take-away from the CIO study visit
  • Benefits from the trip
  • Highlights from Amazon and Google sessions
  • Key findings and how you will apply them to your organisation
  • Future proofing your organisation
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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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