How HomeServe’s award-winning Speech Analytics deployment delivers success

Sabio's customer HomeServe will be discussing how deploying Speech Analytics improved their contact centre efficiency in their webinar.

How HomeServe’s award-winning Speech Analytics deployment delivers success

Summary

Since deploying Speech Analytics HomeServe, one of the UK’s leading home assistance providers, has seen significant improvements to its contact centre operations. The HomeServe Speech Analytics team has won multiple awards for their achievements. These range from process improvements that have led to a 20 second per call reduction and the elimination of barriers to achieve first contact resolution, to identifying the root cause for repeat calls and incomplete online journeys.

In this webinar, Rich Mobley, Speech Analytics Manager, discusses how Verint’s Speech Analytics has improved their contact centre efficiency. He will also provide valuable insight for those organisations looking to deploy the solution.

Date: Tuesday 14th May 2019

Time: 10:00AM – 11:00AM

 

Tags: Sign up for our Newsletter
Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio