Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre

Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy

DX (Group) plc has chosen Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company

Moving your contact centre into the cloud is an essential next step for many businesses. From agility and future-proofing, to a more joined-up experience, the advantages add up to competitive edge for your business, not to mention happier customers.

Uw contactcenter naar de cloud verplaatsen, is voor veel bedrijven een essentiële volgende stap. Van wendbaarheid en toekomstbestendigheid tot een meer geïntegreerde beleving: de voordelen dragen bij aan een concurrentievoordeel voor uw bedrijf, en niet te vergeten meer tevreden klanten. 

Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

Sabio APAC, has moved to a new office in Singapore’s South Beach Tower as part of plans to support continued growth across the Asia Pacific region.

Gamma, the rapidly growing technology-based provider of communications services to the UK business market, has accredited customer contact technology specialist Sabio with Platinum Partner status.

Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations

Solutions

Solutions

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At Adobe's recent Digital Marketing Symposium I was fascinated by an RBS presentation by Matthew Harwood into how the bank is rigorously applying the latest web data and analytics thinking to reshape its online targeting.

Consultants at customer service technology specialist Sabio have identified eight key factors that can help organisations engage more effectively through their webchat deployments.

Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.

RS Components is the world's largest distributor of electronics and maintenance products.

Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

Innovative financial services provider Think Money Group is working with Sabio to deploy a best practice customer contact solution to further improve service provision for the Group's 175,000 plus customer base.

Initial findings from Leeds City Council suggest that online live chat will become an important contact channel for local government customers.

Sabio, the specialist contact centre and unified communications systems integrator, has featured in this week’s Connected Business Supplement in a story, written by Jane Bird, about the success of DHL’s global customer centre upgrade programme.

Sabio, the specialist contact centre systems integrator, has identified what it believes are the ten key characteristics of successful Workforce Management (WFM) projects.

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