05/07/2022

Le Groupe Sabio – spécialiste de la transformation digitale de l’expérience client et bénéficiant du soutien d’Horizon Capital – enregistre de solides performances financières et opérationnelles dans son rapport annuel et ses comptes, publiés aujourd'hui.

As organisations continue to strive to differentiate themselves through exceptional customer service, it's never been more important to ensure your technology is agile and adaptable to the ever changing customer demands.

• The digital customer experience (CX) transformation specialist adds workplace mental health & wellbeing platform provider, People Matter, to the Group
• The acquisition adds data-led and science-based insights to Sabio’s agent wellbeing proposition, boosting its focus on improving mental health in the contact centre
• Contact centre agent attrition rates are becoming a huge issue for enterprises, averaging 20% across Europe and costing an average 500-seat centre £1m annually

• Le Groupe Sabio, spécialiste de la transformation digitale de l'expérience client acquiert People Matter, expert en santé mentale et bien-être au travail.
• Cette acquisition permet au groupe d’enrichir son offre en matière de bien-être des agents.

AI, Conversational Commerce, Messaging, Data-Driven Engagement and Social Customer Service at the heart of 2017’s contact agenda

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre

Leading customer engagement technology specialist details plans to double business size within 3-5 years; announces funding to support acquisition strategy

DX (Group) plc has chosen Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company

Moving your contact centre into the cloud is an essential next step for many businesses. From agility and future-proofing, to a more joined-up experience, the advantages add up to competitive edge for your business, not to mention happier customers.

Le transfert du centre de contact vers le cloud est une étape essentielle pour de nombreuses entreprises. De l’agilité et la pérennisation, à une expérience plus fluide, les avantages s’accumulent pour donner à un avantage concurrentiel à votre entreprise, sans parler de l’augmentation de la satisfaction des clients que cela entraîne.

Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

Sabio APAC, has moved to a new office in Singapore’s South Beach Tower as part of plans to support continued growth across the Asia Pacific region.

Gamma, the rapidly growing technology-based provider of communications services to the UK business market, has accredited customer contact technology specialist Sabio with Platinum Partner status.

Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations

At Adobe's recent Digital Marketing Symposium I was fascinated by an RBS presentation by Matthew Harwood into how the bank is rigorously applying the latest web data and analytics thinking to reshape its online targeting.

Consultants at customer service technology specialist Sabio have identified eight key factors that can help organisations engage more effectively through their webchat deployments.

Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.